Video verification failed
Video verification often fails for practical reasons, not policy ones. Google is specific about what it wants in the recording, so you can plan the video shot by shot.
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The recording rules
From Google's Verify your business with a video recording:
- One live, unedited, continuous recording with no breaks, at least 30 seconds long.
- Recorded and uploaded from a phone, inside the Business Profile.
- No sensitive personal information on screen, and no other people's faces.
What to show: storefront or hybrid business
- Where you are: the street, nearby businesses or landmarks, so the place can be matched to the map.
- Permanent signage that matches the business name on the profile.
- Proof you manage it: for example opening the cash register, the kitchen, the point-of-sale system or a staff-only area.
What to show: service-area business
- Street signs or landmarks near your base; for a home-based business, the neighbourhood.
- Your tools and equipment, branded clothing, or unlocking a branded vehicle.
- A permit, invoice or utility bill that matches the business name.
If it failed
- Google says the review can take up to 5 business days.
- If it was unsuccessful, open Review issues in the profile to see why, then record a new video. Google's examples include "Business name not visible on shop front" and "No nearby area shown".
- If you don't have permanent signage, Google suggests listing as a service-area business instead.
- The verification method is chosen by Google and can't be changed (verification help).
A simple 45-second plan (storefront)
- 0–10 s: the street sign and the front of the building.
- 10–20 s: walk to the door with your business sign in frame.
- 20–35 s: unlock and go in, show the till, tools or workspace.
- 35–45 s: a document with the business name (cover personal details).
FAQ
How long does video verification take?
Google says the review can take up to 5 business days.
Can I edit the video or upload one from my computer?
No. Google requires one continuous, unedited recording, recorded and uploaded from a phone inside the Business Profile.
I have no sign. What now?
Google says that if you don't have permanent signage, you should consider listing as a service-area business.
Sources
Read on 24 Oct 2026. Google changes these pages; if something here disagrees with Google's current text, Google wins. Revunda is not affiliated with Google.
All ProfileRescue fix guides
Free tool: Free risk checker
Suspended: by cause: Suspended: the full guide · Keywords in the name · Address problems · Virtual office · Service-area business · Duplicate listings · Suspended after an edit · What to write in the appeal
Other profile problems: Appeal rejected · Reviews disappeared · Not showing on Maps · Disabled vs suspended · Verification pending · Not eligible · Owner access lost · Fake reviews warning · Reviews restricted · Google changed my info · Edit not approved · Account restricted · Moved location
Suspended: by trade: Locksmith · Garage door company · Plumber · HVAC company · Electrician · Moving company · Water damage restoration company · Pest control company · Roofing company · Law firm or lawyer