Shopify app bad reviews: what to fix first
2,418 one- and two-star Shopify App Store reviews with text, 192 apps, 12 categories, 26 Oct 2025 – 25 Oct 2026.
Your category’s shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
€19 €39 one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report.
Fix in this order
| Complaint | Share | Reviews | Most affected app | |
|---|---|---|---|---|
| 1 | Slow or no support | 31.2% | 754 | Gorgias: AI Helpdesk & Chat (88.9% of 27) |
| 2 | Bugs & broke the store | 17.9% | 432 | Transcy: AI Language Translate (59.1% of 22) |
| 3 | Charges & refunds | 13.9% | 336 | ReConvert Post Purchase Upsell (45.8% of 24) |
| 4 | Hard to use or set up | 9.1% | 220 | Shopify Flow (22.5% of 142) |
| 5 | Sync, orders & inventory errors | 6.5% | 156 | CedCommerce Etsy Integration (45% of 20) |
| 6 | Export, import & migration pain | 6.4% | 155 | Omnisend Email Marketing & SMS (20% of 35) |
| 7 | Called it a scam or misleading | 5.8% | 141 | UpPromote Affiliate Marketing (29.4% of 17) |
| 8 | Too expensive for what it does | 4.7% | 113 | UpPromote Affiliate Marketing (29.4% of 17) |
A review can match several themes; 38.3% match none.
Replies
43.9% of low-star reviews got a developer reply, median 2 days after the review; 51.2% of replies came within 2 days. TikTok (111), Facebook & Instagram (108), Shopify Subscriptions (78) replied to none of theirs; Zendrop: AI Dropshipping & POD replied to all 42.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 286 | 11.8% |
| 1–7 days | 175 | 7.2% |
| 8–30 days | 320 | 13.2% |
| 1–12 months | 755 | 31.2% |
| Over 1 year | 882 | 36.5% |
By category
| Category | 1–2★ | Replied | Top complaint |
|---|---|---|---|
| Marketplaces | 581 | 5.5% | Slow or no support 29.4% |
| Email & SMS marketing | 411 | 30.9% | Bugs & broke the store 18.5% |
| Dropshipping | 298 | 69.8% | Slow or no support 38.3% |
| Product reviews | 209 | 67.5% | Slow or no support 28.2% |
| Upsell & bundles | 169 | 69.8% | Slow or no support 30.8% |
| Translation & currency | 135 | 54.8% | Slow or no support 28.9% |
| Subscriptions | 131 | 25.2% | Slow or no support 23.7% |
| Shipping | 128 | 64.8% | Slow or no support 45.3% |
| Product options & variants | 126 | 47.6% | Slow or no support 38.1% |
| SEO & speed | 83 | 86.7% | Slow or no support 36.1% |
| Helpdesk & chat | 74 | 85.1% | Slow or no support 66.2% |
| Loyalty & rewards | 73 | 69.9% | Slow or no support 42.5% |
Run it on your category
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
€19 €39 one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report.
1-star reviews by app: Shopify Flow · TikTok · Facebook & Instagram · Shopify Marketplace Connect · Google & YouTube · Orderly Emails · Shopify Subscriptions · Shop · Judge.me · Printful · Klaviyo · Loox · AutoDS · Printify · Zendrop · Shopify Translate & Adapt · Omnisend · Kaching Bundles · Shopify Messaging · Pinterest · Shiprocket · Gorgias · Globo Product Options
Data and method: Shopify App Store review study · CSV (CC BY 4.0)