Shopify Marketplace Connect 1-star reviews: what merchants complain about
93 one- and two-star Shopify App Store reviews with text (80 one-star) of Shopify Marketplace Connect, Marketplaces category, posted 26 Oct 2025 – 11 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 43% | 40 | 31.2% |
| Bugs & broke the store | 34.4% | 32 | 17.9% |
| Sync, orders & inventory errors | 24.7% | 23 | 6.5% |
| Export, import & migration pain | 16.1% | 15 | 6.4% |
| Hard to use or set up | 15.1% | 14 | 9.1% |
| Slow store & app speed | 4.3% | 4 | 2.7% |
| Charges & refunds | 3.2% | 3 | 13.9% |
| Called it a scam or misleading | 2.2% | 2 | 5.8% |
| Missing features & limits | 1.1% | 1 | 3.1% |
A review can match several themes; 26.9% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… And the shopify support staff is even less capable than the application itself.”
Shopify App Store review, Sep 2026
“After more than four years of happily using Marketplace Connect, it's just astounding that after it broke, developers were unable ot fix it in over a month.”
Shopify App Store review, Sep 2026
“… If you're a early stage business this is a fine start point but if you have a inventory over 200 items and plan to list on other marketplaces, I highly recommend looking for a more polished tool - I'll be moving soon.”
Shopify App Store review, Sep 2026
“… We are switching to another provider as we cannot continue with this terrible level of service and support.”
Shopify App Store review, Sep 2026
“I don't pretend to know anything much about coding, but all I know is we used this app for years, and while clunky, it at least worked.”
Shopify App Store review, Sep 2026
Developer replies
4 of 93 got a developer reply (4.3%), median 1 day after the review. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 8 | 8.6% |
| 1–7 days | 5 | 5.4% |
| 8–30 days | 12 | 12.9% |
| 1–12 months | 30 | 32.3% |
| Over 1 year | 38 | 40.9% |
Marketplaces category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
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Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages