Shopify Subscriptions 1-star reviews: what merchants complain about
78 one- and two-star Shopify App Store reviews with text (49 one-star) of Shopify Subscriptions, Subscriptions category, posted 28 Oct 2025 – 19 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Hard to use or set up | 9% | 7 | 9.1% |
| Slow or no support | 9% | 7 | 31.2% |
| Missing features & limits | 7.7% | 6 | 3.1% |
| Bugs & broke the store | 5.1% | 4 | 17.9% |
| Charges & refunds | 3.8% | 3 | 13.9% |
| Export, import & migration pain | 3.8% | 3 | 6.4% |
| Called it a scam or misleading | 1.3% | 1 | 5.8% |
| Sync, orders & inventory errors | 1.3% | 1 | 6.5% |
A review can match several themes; 66.7% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… This has made the communication quite difficult. At this point, we already have many customers using subscriptions through this app, so uninstalling or switching the app is not a practical option for us.”
Shopify App Store review, Jul 2026
“… Shopify support has no clue what they are doing. The widget will NOT embed onto our store.”
Shopify App Store review, Aug 2026
“Does not allow you to see a list of contracts by plan. Does not allow you to export your subscribers.”
Shopify App Store review, Apr 2026
“Great idea but the app is a little buggy. Sometimes customer don't realize they've signed up for the subscription and the manage subscription page is showing us as an error for the customer.”
Shopify App Store review, Jun 2026
“… CRV must be listed as a line item in the invoice and at checkout.”
Shopify App Store review, Jun 2026
Developer replies
None of the 78 got a developer reply. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 2 | 2.6% |
| 1–7 days | 3 | 3.8% |
| 8–30 days | 10 | 12.8% |
| 1–12 months | 40 | 51.3% |
| Over 1 year | 23 | 29.5% |
Subscriptions category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
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Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages