Kaching Bundles 1-star reviews: what merchants complain about
32 one- and two-star Shopify App Store reviews with text (28 one-star) of Kaching Bundles App & Upsells, Upsell & bundles category, posted 11 Nov 2025 – 17 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 31.2% | 10 | 31.2% |
| Charges & refunds | 15.6% | 5 | 13.9% |
| Bugs & broke the store | 9.4% | 3 | 17.9% |
| Too expensive for what it does | 9.4% | 3 | 4.7% |
| Called it a scam or misleading | 9.4% | 3 | 5.8% |
| Hard to use or set up | 3.1% | 1 | 9.1% |
| Missing features & limits | 3.1% | 1 | 3.1% |
A review can match several themes; 37.5% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… Their help team was extremely unhelpful in resolving the issue, meanwhile we are out several hundred dollars in return shipping expenses and customer service issues.”
Shopify App Store review, Aug 2026
“Kaching Bundles charged us $149 per month even though we did not use it.”
Shopify App Store review, Oct 2026
“I love Kaching bundles, however there was an issue/bug with some of the features where a deal couldn't be published.”
Shopify App Store review, Aug 2026
“The app is nice and it's well done, nothing to say on how it works, but my 2 stars is because i think the app is quite expensive and also because i didn't increase AOV with this APP.”
Shopify App Store review, Jul 2026
“… How do I request a refund because these apps make it difficult to find.”
Shopify App Store review, Jul 2026
Developer replies
15 of 32 got a developer reply (46.9%), median 3 days after the review. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 6 | 18.8% |
| 1–7 days | 1 | 3.1% |
| 8–30 days | 6 | 18.8% |
| 1–12 months | 16 | 50% |
| Over 1 year | 3 | 9.4% |
Upsell & bundles category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
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Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages