Globo Product Options 1-star reviews: what merchants complain about
25 one- and two-star Shopify App Store reviews with text (20 one-star) of Globo Product Options, Variant, Product options & variants category, posted 7 Nov 2025 – 21 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 52% | 13 | 31.2% |
| Bugs & broke the store | 24% | 6 | 17.9% |
| Too expensive for what it does | 16% | 4 | 4.7% |
| Charges & refunds | 12% | 3 | 13.9% |
| Hard to use or set up | 8% | 2 | 9.1% |
| Charged after uninstalling/cancelling | 4% | 1 | 1.4% |
| Export, import & migration pain | 4% | 1 | 6.4% |
| Missing features & limits | 4% | 1 | 3.1% |
| Price increases & plan changes | 4% | 1 | 0.7% |
| Slow store & app speed | 4% | 1 | 2.7% |
| Sync, orders & inventory errors | 4% | 1 | 6.5% |
A review can match several themes; 28% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“Horrible customer service experience. Whoever is training these people clearly never understood the definition of communication.”
Shopify App Store review, Oct 2026
“Had the app for years at the highest level with no problems, then randomly stopped working on some products, conditional formatting completely wrong.”
Shopify App Store review, Jun 2026
“… Poor poor customer service and poor app that is now extremely expensive too!!”
Shopify App Store review, Jun 2026
“… I cancelled the app, they were supposed to refund me, two weeks down the line still no refund and no explanation why my money isn’t being given back.”
Shopify App Store review, Jun 2026
“This app will not work for anything complicated. The customer support is terrible if your time zone is in the US and their English skills are substandard at best.”
Shopify App Store review, Sep 2026
Developer replies
None of the 25 got a developer reply. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 6 | 24% |
| 1–7 days | 2 | 8% |
| 8–30 days | 1 | 4% |
| 1–12 months | 12 | 48% |
| Over 1 year | 4 | 16% |
Product options & variants category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
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Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages