Shiprocket 1-star reviews: what merchants complain about
28 one- and two-star Shopify App Store reviews with text (27 one-star) of Shiprocket: eCommerce Shipping, Shipping category, posted 5 Nov 2025 – 19 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 50% | 14 | 31.2% |
| Charges & refunds | 32.1% | 9 | 13.9% |
| Bugs & broke the store | 10.7% | 3 | 17.9% |
| Called it a scam or misleading | 10.7% | 3 | 5.8% |
| Sync, orders & inventory errors | 3.6% | 1 | 6.5% |
A review can match several themes; 21.4% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions.”
Shopify App Store review, Oct 2026
“… Then they will raise that shipment in Weight Discrepancy and you will be charged an extra KG for that minimal change in the dimension.”
Shopify App Store review, May 2026
“… The customer support team appears to have little understanding of the problems and is unable to provide effective solutions.”
Shopify App Store review, Jul 2026
“… They take 15 days to deliver the products & support is 3rd class. The POC is of no use.”
Shopify App Store review, Nov 2025
Developer replies
22 of 28 got a developer reply (78.6%), median 2 days after the review. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 1 | 3.6% |
| 1–7 days | 0 | 0% |
| 8–30 days | 3 | 10.7% |
| 1–12 months | 14 | 50% |
| Over 1 year | 10 | 35.7% |
Shipping category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
€19 €39 one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report.
Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages