Gorgias 1-star reviews: what merchants complain about
27 one- and two-star Shopify App Store reviews with text (22 one-star) of Gorgias: AI Helpdesk & Chat, Helpdesk & chat category, posted 11 Nov 2025 – 23 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 88.9% | 24 | 31.2% |
| Charges & refunds | 22.2% | 6 | 13.9% |
| Bugs & broke the store | 18.5% | 5 | 17.9% |
| Export, import & migration pain | 14.8% | 4 | 6.4% |
| Too expensive for what it does | 11.1% | 3 | 4.7% |
| Missing features & limits | 11.1% | 3 | 3.1% |
| Sync, orders & inventory errors | 11.1% | 3 | 6.5% |
| Hard to use or set up | 7.4% | 2 | 9.1% |
| Price increases & plan changes | 3.7% | 1 | 0.7% |
| Called it a scam or misleading | 3.7% | 1 | 5.8% |
| Slow store & app speed | 3.7% | 1 | 2.7% |
A review can match several themes; 3.7% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… Live cart visibility was removed in November last year, and their own support did not know this when I asked.”
Shopify App Store review, Jul 2026
“… Within hours of installation, it charged me a full $400 for the pro plan, completely negating the "free trial".”
Shopify App Store review, Feb 2026
“The software is really quite buggy... There are so many missing features.”
Shopify App Store review, Jun 2026
“… Switched to Gladly and they we super helpful and responsive.”
Shopify App Store review, Apr 2026
“… It is very expensive. Gorgias cost me $1,000 last month for less than 50 inquiries, which works out to about $14.50 per inquiry which is obscene.”
Shopify App Store review, Dec 2025
Developer replies
26 of 27 got a developer reply (96.3%), median 4.5 days after the review. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 1 | 3.7% |
| 1–7 days | 2 | 7.4% |
| 8–30 days | 5 | 18.5% |
| 1–12 months | 9 | 33.3% |
| Over 1 year | 10 | 37% |
Helpdesk & chat category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
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Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages