Zendrop 1-star reviews: what merchants complain about
42 one- and two-star Shopify App Store reviews with text (35 one-star) of Zendrop: AI Dropshipping & POD, Dropshipping category, posted 1 Nov 2025 – 6 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Charges & refunds | 38.1% | 16 | 13.9% |
| Slow or no support | 31% | 13 | 31.2% |
| Called it a scam or misleading | 9.5% | 4 | 5.8% |
| Charged after uninstalling/cancelling | 7.1% | 3 | 1.4% |
| Hard to use or set up | 7.1% | 3 | 9.1% |
| Too expensive for what it does | 4.8% | 2 | 4.7% |
| Export, import & migration pain | 4.8% | 2 | 6.4% |
| Bugs & broke the store | 2.4% | 1 | 17.9% |
| Missing features & limits | 2.4% | 1 | 3.1% |
| Slow store & app speed | 2.4% | 1 | 2.7% |
| Sync, orders & inventory errors | 2.4% | 1 | 6.5% |
A review can match several themes; 38.1% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… They have charged me $360 for a $70 item. Also - everything is ran by AI so don’t expect actual help when issues like this arise.”
Shopify App Store review, Sep 2026
“I was testing my store so I made an order but it never got fulfilled. my store was loaded with products but I have no idea who the vendor is.”
Shopify App Store review, Jul 2026
“… However, I am not using the app anymore and have already switched to another supplier.”
Shopify App Store review, Mar 2026
“… I was testing my own shop and ended up having to refund because I realize I didnt have a supplier.”
Shopify App Store review, May 2026
“… The support is terrible and slow. They don't know there own theme!”
Shopify App Store review, Feb 2026
Developer replies
42 of 42 got a developer reply (100%), median 1.5 days after the review. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 6 | 14.3% |
| 1–7 days | 8 | 19% |
| 8–30 days | 16 | 38.1% |
| 1–12 months | 6 | 14.3% |
| Over 1 year | 6 | 14.3% |
Dropshipping category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
€19 €39 one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report.
Same category: Printful · AutoDS · Printify
Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages