Printful 1-star reviews: what merchants complain about
55 one- and two-star Shopify App Store reviews with text (40 one-star) of Printful: Print on Demand, Dropshipping category, posted 3 Nov 2025 – 8 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 40% | 22 | 31.2% |
| Bugs & broke the store | 14.5% | 8 | 17.9% |
| Sync, orders & inventory errors | 14.5% | 8 | 6.5% |
| Charges & refunds | 10.9% | 6 | 13.9% |
| Export, import & migration pain | 7.3% | 4 | 6.4% |
| Too expensive for what it does | 3.6% | 2 | 4.7% |
| Hard to use or set up | 1.8% | 1 | 9.1% |
| Called it a scam or misleading | 1.8% | 1 | 5.8% |
| Slow store & app speed | 1.8% | 1 | 2.7% |
A review can match several themes; 38.2% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… Customer support is almost non-existent and help changes from person to person.”
Shopify App Store review, Aug 2026
“… Resync didn't work. We had to delete the products and re-publish.”
Shopify App Store review, Jul 2026
“They messed up 2 of my orders and was not addressed They reused a tracking number for prior orders so no customer order was fulfilled.”
Shopify App Store review, Jun 2026
“… Customer service was unwilling to remedy the issues or issue any refunds.”
Shopify App Store review, Aug 2026
“… We also discovered that important product sizing variations were only disclosed in supplemental product documentation as a footnote disclaimer, making them easy to miss during the ordering process.”
Shopify App Store review, Jul 2026
Developer replies
28 of 55 got a developer reply (50.9%), median 10 days after the review. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 4 | 7.3% |
| 1–7 days | 4 | 7.3% |
| 8–30 days | 9 | 16.4% |
| 1–12 months | 17 | 30.9% |
| Over 1 year | 21 | 38.2% |
Dropshipping category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
€19 €39 one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report.
Same category: AutoDS · Printify · Zendrop
Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages