Pinterest 1-star reviews: what merchants complain about
29 one- and two-star Shopify App Store reviews with text (26 one-star) of Pinterest, Marketplaces category, posted 3 Nov 2025 – 28 Sep 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Sync, orders & inventory errors | 13.8% | 4 | 6.5% |
| Slow or no support | 10.3% | 3 | 31.2% |
| Charges & refunds | 6.9% | 2 | 13.9% |
| Bugs & broke the store | 6.9% | 2 | 17.9% |
| Too expensive for what it does | 3.4% | 1 | 4.7% |
| Hard to use or set up | 3.4% | 1 | 9.1% |
A review can match several themes; 58.6% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“… Doesn't show you how to sync direct from shopify and was struggling to even link up.”
Shopify App Store review, Dec 2025
“… And their support just says "you have to change the Shopify feed settings".”
Shopify App Store review, Aug 2026
“… I added my payment information and somehow ended up being charged for ads I never intentionally set live.”
Shopify App Store review, Jun 2026
“… Unprofessional and contradictory support. Integrating this app resulted in a complete waste of hours.”
Shopify App Store review, Jul 2026
Developer replies
None of the 29 got a developer reply. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 8 | 27.6% |
| 1–7 days | 1 | 3.4% |
| 8–30 days | 2 | 6.9% |
| 1–12 months | 9 | 31% |
| Over 1 year | 9 | 31% |
Marketplaces category: shared complaints
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
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Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages