Loox 1-star reviews: what merchants complain about
51 one- and two-star Shopify App Store reviews with text (45 one-star) of Loox ‑ Product Reviews App, Product reviews category, posted 31 Oct 2025 – 17 Oct 2026.
What the reviews complain about
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Charges & refunds | 25.5% | 13 | 13.9% |
| Slow or no support | 23.5% | 12 | 31.2% |
| Too expensive for what it does | 15.7% | 8 | 4.7% |
| Hard to use or set up | 9.8% | 5 | 9.1% |
| Called it a scam or misleading | 9.8% | 5 | 5.8% |
| Bugs & broke the store | 5.9% | 3 | 17.9% |
| Export, import & migration pain | 5.9% | 3 | 6.4% |
| Charged after uninstalling/cancelling | 2% | 1 | 1.4% |
| Missing features & limits | 2% | 1 | 3.1% |
A review can match several themes; 29.4% match none. All apps: 2,418 low-star reviews of 192 Shopify apps in the study.
In merchants’ words
“Charged $399.99 on a $49.99 plan — and support couldn't explain why. We were on the $49.99/mo plan and got billed $399.99 for July in "order" charges.”
Shopify App Store review, Aug 2026
“… I have reached out to support over 3 times and they dident resolve the issue.”
Shopify App Store review, Sep 2026
“They're forcing me to choose the expensive plan; if I don't choose it, I can't access the app.”
Shopify App Store review, Feb 2026
“… My question was: “ I can’t figure out how to modify the settings to not show the word Unverified.”
Shopify App Store review, Apr 2026
“… It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved?”
Shopify App Store review, Jan 2026
Developer replies
38 of 51 got a developer reply (74.5%), median 1 day after the review. All apps in the study: 43.9%.
Time on the app before the review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 0 | 0% |
| 1–7 days | 4 | 7.8% |
| 8–30 days | 8 | 15.7% |
| 1–12 months | 21 | 41.2% |
| Over 1 year | 18 | 35.3% |
Product reviews category: shared complaints
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Same category: Judge.me
Data and method: Shopify App Store review study · Shopify app bad reviews: what to fix first · All app and plugin pages