What users complain about in food delivery and restaurant apps
1,452 English-language one-star reviews of 17 App Store and Google Play listings in this sector, posted between 2025-10-25 and 2026-10-24. Part of the Revunda study of 29,785 one-star app reviews.
Key findings
- Customer service is the top complaint: 12.5% of one-star reviews (all apps: 9.1%), then charges, fees & refunds (12.5%) and login & account access (9.5%).
- 32.3% of all reviews of these apps in the period are one-star (all apps: 41.3%), rank 14 of 15 sectors.
- Biggest gap vs all apps: charges, fees & refunds, 12.5% vs 8.4%.
- Highest one-star share among listings with ≥30 one-star reviews: Swiggy (iOS), 76.7% of its reviews; lowest: Tim Hortons (Google Play), 12.3%.
- Most customer service complaints: Zomato (iOS), 34.1% of its one-star reviews.
Complaint themes
Share of 1,452 one-star reviews mentioning each theme. A review can match several themes; 61.8% match none.
| Theme | This sector, % | All apps, % | Reviews |
|---|---|---|---|
| Customer service | 12.5 | 9.1 | 181 |
| Charges, fees & refunds | 12.5 | 8.4 | 181 |
| Login & account access | 9.5 | 9.5 | 138 |
| Slow, loading & lag | 2.6 | 4.9 | 38 |
| Crashes & won’t open | 2.4 | 4.6 | 35 |
| Broke after an update | 1.9 | 3.3 | 27 |
| Ads | 1.4 | 3.6 | 21 |
| Redesign & confusing UI | 1.2 | 3.2 | 18 |
| Payment or checkout fails | 0.8 | 1.0 | 12 |
| Notifications & alerts | 0.6 | 2.0 | 9 |
By app
15 listings with at least 30 one-star reviews in the period, sorted by one-star share of all their reviews. Top theme = the theme most of that app’s one-star reviews mention.
| App | Store | 1★ reviews (EN) | 1★ share, all reviews | Top theme |
|---|---|---|---|---|
| Swiggy | iOS | 230 | 76.7% | Customer service (21.7%) |
| Pizza Hut | iOS | 212 | 70.7% | Login & account access (24.5%) |
| Skip | iOS | 177 | 59.0% | Customer service (32.2%) |
| Wetherspoon | iOS | 31 | 44.3% | Crashes & won’t open (12.9%) |
| Tim Hortons | iOS | 129 | 43.0% | Login & account access (10.9%) |
| Costa Coffee Club | iOS | 96 | 38.9% | Login & account access (36.5%) |
| KFC App UKI | iOS | 71 | 34.5% | Login & account access (12.7%) |
| Wendy’s | iOS | 94 | 31.3% | Slow, loading & lag (11.7%) |
| Greggs App | iOS | 44 | 30.1% | Login & account access (22.7%) |
| Swiggy | Google Play | 82 | 27.3% | Customer service (22.0%) |
| Papa Johns Pizza & Delivery | iOS | 67 | 22.3% | Crashes & won’t open (7.5%) |
| Zomato | Google Play | 60 | 20.0% | Charges, fees & refunds (23.3%) |
| Nando's UK | iOS | 44 | 14.7% | Login & account access (9.1%) |
| Zomato | iOS | 44 | 14.7% | Customer service (34.1%) |
| Tim Hortons | Google Play | 37 | 12.3% | Charges, fees & refunds (8.1%) |
Not ranked (fewer than 30 one-star reviews): Too Good To Go, Too Good To Go.
Most similar complaint mix: Travel apps · Telecom apps · Shopping apps.
Method
Newest ~300 public reviews per listing from Apple’s customer-reviews RSS feed and Google Play, fetched 2026-10-24. Theme shares use one-star reviews from English-language storefronts, matched by one keyword pattern per theme (patterns and limitations on the study page). Keyword matching misses paraphrases, so treat shares as lower bounds; public reviews over-represent unhappy users.
Download the data
food-delivery-app-complaints-2026.csv (CSV): the sector row, the all-apps row and every listing above, with counts and shares per theme. Licence: CC BY 4.0; please credit Revunda with a link to this page.
The free app check shows the top complaint themes in your latest reviews in a minute. The full report (€19 (launch price, €49 from 1 Dec 2026)) groups up to 300 reviews into issues with quotes and 10 ranked fixes.
Related
- Full study: all sectors, countries and apps
- Guide: why users complain about food delivery and restaurant apps
- Shopping & grocery app complaints
- Banking app complaints
- Telecom & TV provider app complaints
- Streaming & ticket app complaints
- Airline & travel app complaints
- Taxi & transit app complaints
- Parcel & postal app complaints
- Smart home app complaints
- News & weather app complaints
FAQ
What do users complain about most in food delivery and restaurant apps?
In 1,452 one-star reviews (2025-10-25 – 2026-10-24), the top themes are customer service (12.5%), charges, fees & refunds (12.5%) and login & account access (9.5%).
Which food delivery app has the highest share of one-star reviews?
Swiggy (iOS): 76.7% of its reviews in the period were one-star, among 15 listings with at least 30 one-star reviews.