What users complain about in parcel and postal apps
1,218 English-language one-star reviews of 7 App Store and Google Play listings in this sector, posted between 2025-10-25 and 2026-10-24. Part of the Revunda study of 29,785 one-star app reviews.
Key findings
- Login & account access is the top complaint: 14.1% of one-star reviews (all apps: 9.5%), then customer service (7.5%) and notifications & alerts (2.9%).
- 62.3% of all reviews of these apps in the period are one-star (all apps: 41.3%), rank 1 of 15 sectors.
- Biggest gap vs all apps: login & account access, 14.1% vs 9.5%.
- Highest one-star share among listings with ≥30 one-star reviews: Evri (iOS), 80.3% of its reviews; lowest: USPS Mobile® (iOS), 30.0%.
- Most login & account access complaints: Royal Mail (iOS), 30.2% of its one-star reviews.
Complaint themes
Share of 1,218 one-star reviews mentioning each theme. A review can match several themes; 68.4% match none.
| Theme | This sector, % | All apps, % | Reviews |
|---|---|---|---|
| Login & account access | 14.1 | 9.5 | 172 |
| Customer service | 7.5 | 9.1 | 91 |
| Notifications & alerts | 2.9 | 2.0 | 35 |
| Crashes & won’t open | 2.4 | 4.6 | 29 |
| Slow, loading & lag | 2.3 | 4.9 | 28 |
| Charges, fees & refunds | 1.6 | 8.4 | 19 |
| Redesign & confusing UI | 1.6 | 3.2 | 19 |
| Broke after an update | 1.5 | 3.3 | 18 |
| Ads | 1.1 | 3.6 | 14 |
| Payment or checkout fails | 0.2 | 1.0 | 3 |
By app
7 listings with at least 30 one-star reviews in the period, sorted by one-star share of all their reviews. Top theme = the theme most of that app’s one-star reviews mention.
| App | Store | 1★ reviews (EN) | 1★ share, all reviews | Top theme |
|---|---|---|---|---|
| Evri | iOS | 241 | 80.3% | Customer service (17.0%) |
| Royal Mail | iOS | 225 | 75.0% | Login & account access (30.2%) |
| FedEx Mobile | iOS | 189 | 72.3% | Login & account access (13.8%) |
| Canada Post | iOS | 210 | 70.0% | Login & account access (24.3%) |
| UPS | iOS | 142 | 68.3% | Login & account access (7.7%) |
| Australia Post | iOS | 121 | 40.3% | Login & account access (5.0%) |
| USPS Mobile® | iOS | 90 | 30.0% | Login & account access (11.1%) |
Most similar complaint mix: Banking apps · Telecom apps · Travel apps.
Method
Newest ~300 public reviews per listing from Apple’s customer-reviews RSS feed and Google Play, fetched 2026-10-24. Theme shares use one-star reviews from English-language storefronts, matched by one keyword pattern per theme (patterns and limitations on the study page). Keyword matching misses paraphrases, so treat shares as lower bounds; public reviews over-represent unhappy users.
Download the data
parcel-delivery-app-complaints-2026.csv (CSV): the sector row, the all-apps row and every listing above, with counts and shares per theme. Licence: CC BY 4.0; please credit Revunda with a link to this page.
The free app check shows the top complaint themes in your latest reviews in a minute. The full report (€19 (launch price, €49 from 1 Dec 2026)) groups up to 300 reviews into issues with quotes and 10 ranked fixes.
Related
- Full study: all sectors, countries and apps
- Shopping & grocery app complaints
- Banking app complaints
- Telecom & TV provider app complaints
- Streaming & ticket app complaints
- Airline & travel app complaints
- Food delivery app complaints
- Taxi & transit app complaints
- Smart home app complaints
- News & weather app complaints
FAQ
What do users complain about most in parcel and postal apps?
In 1,218 one-star reviews (2025-10-25 – 2026-10-24), the top themes are login & account access (14.1%), customer service (7.5%) and notifications & alerts (2.9%).
Which parcel & postal app has the highest share of one-star reviews?
Evri (iOS): 80.3% of its reviews in the period were one-star, among 7 listings with at least 30 one-star reviews.