KFC UK reviews: what App Store users complain about
We read the 300 most recent App Store reviews of KFC App UKI - Order & Delivery (by Kentucky Fried Chicken (Great Britain) Limited) from 2 storefronts, dated 4 June 2025 to 22 October 2026. Average rating in this sample: 3.04★. All-time App Store rating: 4.7★ from 121k ratings. 152 reviews (51%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 131 | 44% |
| 4★ | 17 | 6% |
| 3★ | 11 | 4% |
| 2★ | 15 | 5% |
| 1★ | 126 | 42% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 20 | 3.65★ | 40% |
| September 2026 | 16 | 2.50★ | 62% |
| August 2026 | 19 | 2.68★ | 58% |
| July 2026 | 29 | 3.55★ | 38% |
| June 2026 | 10 | 3.10★ | 50% |
| May 2026 | 11 | 2.82★ | 55% |
What 1–3★ reviews mention
152 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 56 | 37% |
| Pricing / subscription | 31 | 20% |
| Performance | 12 | 8% |
| UX / design | 9 | 6% |
| Crashes / freezes | 8 | 5% |
| Feature requests | 8 | 5% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 44 of 152 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“my account is with fb and its completely locked me out from signing in or making a new account bc my email is linked to the old one, been a problem for years but clearly nothing is being done” (1★, v23.0.0, 2025-08-09, GB) - Stop data / progress loss: 11 of 152 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Delete this App as I have done. KFC needs to learn good customer service or go out of business. There are no big deals and no value offers. Basically this app is an attempt to replace customer service. KFC has no clue about customer service. Their attitude is totally 5h1t……” (1★, v36.0.1, 2026-05-31, GB) - Answer support requests: 11 of 152 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Help desk unable to change email address, although the app says they can! Reply from help desk is a double negative! We do not confirm you are able to update your email, we would be the best people to contact and we are unable to do this, we would suggest deleting your account a…” (1★, v39.0.0, 2026-07-10, GB) - Improve content quality: 9 of 152 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“This is the 5th time they have got my order wrong I don’t know how it is physically possible to get it wrong after clarifying it with me twice. Also waited 10 min at the order window and no one was taking orders and there was no notice to say otherwise. Staff were also rude to me…” (1★, v42.0.0, 2026-09-19, GB) - Fix in-use crashes and freezes: 8 of 152 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Don’t ever order on this app. App freezes when you’ve paid for your order. You don’t get an order number and leaves you out of pocket for a few days as the merchant hasn’t collected the pending payment in your account. Frustrating when you’ve put a big family order in of over £10…” (1★, v28.0.0, 2025-11-04, GB) - Make trials and renewals transparent: 8 of 152 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Food is often undelivered for no reason, at which point you have to wait 15 days for any hope of a non-guaranteed refund. There is also no option to contact any humans at KFC, only contact is the stupid AI of the third-party delivery company who can’t help with your order. Such l…” (1★, v28.0.0, 2025-12-31, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 44.0.0 | 11 | 4.36★ | 18% |
| 43.0.0 | 10 | 2.60★ | 70% |
| 42.0.0 | 5 | 3.40★ | 40% |
| 41.1.0 | 9 | 1.89★ | 78% |
| 41.0.0 | 18 | 3.00★ | 50% |
| 40.0.0 | 15 | 3.53★ | 40% |
Versions with fewer than 5 reviews in the sample are left out.
Is KFC UK your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Kentucky Fried Chicken (Great Britain) Limited or Apple.
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FAQ
What do KFC UK users complain about most?
In 152 English-language 1–3★ App Store reviews from 2025-06-04 to 2026-10-22, the most-mentioned theme was bugs (37%) and the most-mentioned issue was “fix login / account access” (44 reviews).
How many KFC UK App Store reviews are negative?
152 of 300 recent reviews (51%) gave 1–3 stars. Average rating in this sample: 3.04★.