Wendy's reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Wendy’s (by Wendys International, LLC) from 2 storefronts, dated 2 October 2026 to 22 October 2026. Average rating in this sample: 3.36★. All-time App Store rating: 4.8★ from 1.9M ratings. 136 reviews (45%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 144 | 48% |
| 4★ | 20 | 7% |
| 3★ | 29 | 10% |
| 2★ | 13 | 4% |
| 1★ | 94 | 31% |
What 1–3★ reviews mention
136 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 32 | 24% |
| Bugs | 27 | 20% |
| Performance | 16 | 12% |
| Feature requests | 15 | 11% |
| UX / design | 8 | 6% |
| Crashes / freezes | 6 | 4% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 15 of 136 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Coming to get a frosty have been avoided this location for quite a while. It’s getting worse and worse and worse they have no workers. The speed of service is ridiculously slow.. I don’t think the people who own it or run it care that I’m sitting with about 9 to 10 cars in line w…” (1★, v11.61.0, 2026-10-18, US) - Improve content quality: 15 of 136 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Chicken sandwich ordered in mobile app was requested as no pickles, add sliced onion. When I opened my chicken sandwich, there were no onions, but six pickles, whip soaked the bun. The chicken patty was dry and burnt and there was so much shredded lettuce that it looked like a sa…” (1★, v11.61.0, 2026-10-02, US) - Ship the most requested feature: 9 of 136 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please bring back the regular wheat bun for your burgers the new potato bun taste like stale butter” (3★, v11.61.0, 2026-10-20, US) - Fix login / account access: 7 of 136 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Every time when I try to login it says sorry we’ve detected an error and I’ve reinstalled the app to think it would help but nope so now instead of ordering ahead of time now I have to manually order it at the kiosk or register.” (1★, v11.61.0, 2026-10-08, US) - Make trials and renewals transparent: 7 of 136 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“The problem is it doesn’t take into account the inventory of the restaurant like say the Panera app. Doesn’t matter which location in my area they always have to cancel or modify my already paid for order. They also don’t know how to refund orders or work much on the app. I had a…” (2★, v11.61.0, 2026-10-05, US) - Fix in-use crashes and freezes: 4 of 136 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I have to reinstall the app every time I need to use it terms & condition gets stuck” (1★, v11.61.0, 2026-10-18, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 11.62.0 | 27 | 3.85★ | 30% |
| 11.61.0 | 273 | 3.31★ | 47% |
Versions with fewer than 5 reviews in the sample are left out.
Is Wendy's your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 2 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Wendys International, LLC or Apple.
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FAQ
What do Wendy's users complain about most?
In 136 English-language 1–3★ App Store reviews from 2026-10-02 to 2026-10-22, the most-mentioned theme was pricing / subscription (24%) and the most-mentioned issue was “speed up loading” (15 reviews).
How many Wendy's App Store reviews are negative?
136 of 300 recent reviews (45%) gave 1–3 stars. Average rating in this sample: 3.36★.