Costa Coffee Club reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Costa Coffee Club (by Costa Ltd) from 1 storefronts, dated 19 July 2025 to 19 October 2026. Average rating in this sample: 3.00★. All-time App Store rating: 4.6★ from 49k ratings. 155 reviews (52%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 123 | 41% |
| 4★ | 22 | 7% |
| 3★ | 15 | 5% |
| 2★ | 11 | 4% |
| 1★ | 129 | 43% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 10 | 3.20★ | 50% |
| September 2026 | 30 | 3.20★ | 50% |
| August 2026 | 19 | 3.11★ | 53% |
| July 2026 | 28 | 3.11★ | 50% |
| June 2026 | 22 | 3.00★ | 50% |
| May 2026 | 19 | 3.11★ | 47% |
What 1–3★ reviews mention
155 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 76 | 49% |
| Pricing / subscription | 15 | 10% |
| Performance | 10 | 6% |
| Feature requests | 6 | 4% |
| Crashes / freezes | 4 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 61 of 155 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I received an email telling me to collect my birthday reward, go to login on the app & it says my password is wrong. Contacted customer service & they said the email isn’t registered to an account even though I’ve had one for years! Made a new account with zero rewards, cheers Co…” (1★, v5.15.0, 2026-08-06, GB) - Improve content quality: 16 of 155 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I wanted to buy a cup of coffee this lovely Sunday morning, but I found out I was logged out. Tried to log on, but the app kept saying my credentials were incorrect. Tried to restore, but haven’t received an email. Tried several times, no results. Signed up again, and found out a…” (1★, v5.9.0, 2025-11-23, GB) - Stop data / progress loss: 15 of 155 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I am leaving this review because Costa deleted my earned free coffee from my app. I spent money to collect 10 beans for that reward, but Costa took it away because I did not use it within their 3-month deadline. When I contacted customer service, their response was cold and indif…” (1★, v5.13.0, 2026-06-17, GB) - Fix features broken by the latest update: 8 of 155 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“App was good but over the last year has stopped working. App with go onto the Costa loading screen then just doesn’t move forward. I’ve lost many beans / treats because of this.” (1★, v5.7.0, 2025-07-24, GB) - Answer support requests: 7 of 155 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Awful, I can no longer open the app to claim my points, so I’ve lost out on many points - I’ve tried contacting Costa with no response.” (1★, v5.13.0, 2026-07-05, GB) - Justify or adjust the price: 6 of 155 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Went to the hospital and my drink was £4.75 & now have gone to a high street location and the same drink is £4.45. It’s getting a rip off!” (2★, v5.9.0, 2025-12-19, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.16.0 | 17 | 3.06★ | 53% |
| 5.15.0 | 36 | 3.22★ | 50% |
| 5.14.0 | 30 | 3.27★ | 47% |
| 5.13.0 | 28 | 3.00★ | 50% |
| 5.12.0 | 30 | 2.90★ | 53% |
| 5.11.0 | 30 | 3.57★ | 33% |
Versions with fewer than 5 reviews in the sample are left out.
Is Costa Coffee Club your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Costa Ltd or Apple.
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FAQ
What do Costa Coffee Club users complain about most?
In 155 English-language 1–3★ App Store reviews from 2025-07-19 to 2026-10-19, the most-mentioned theme was bugs (49%) and the most-mentioned issue was “fix login / account access” (61 reviews).
How many Costa Coffee Club App Store reviews are negative?
155 of 300 recent reviews (52%) gave 1–3 stars. Average rating in this sample: 3.00★.