Papa Johns reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Papa Johns Pizza & Delivery (by Papa John's International Inc.) from 2 storefronts, dated 25 September 2026 to 22 October 2026. Average rating in this sample: 3.92★. All-time App Store rating: 4.9★ from 1.7M ratings. 84 reviews (28%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 202 | 67% |
| 4★ | 14 | 5% |
| 3★ | 10 | 3% |
| 2★ | 7 | 2% |
| 1★ | 67 | 22% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 246 | 3.95★ | 27% |
| September 2026 | 54 | 3.80★ | 31% |
What 1–3★ reviews mention
84 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 18 | 21% |
| Pricing / subscription | 17 | 20% |
| Crashes / freezes | 8 | 10% |
| Feature requests | 5 | 6% |
| UX / design | 5 | 6% |
| Performance | 4 | 5% |
| Ads | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 8 of 84 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I just downloaded this app to my iPhone 16 Pro. I am able to login to my account and jump through the location services and notifications acceptance screens, but the app freezes when I get to the Terms and Conditions screen. I’ve closed and restarted the app. I’ve even completely…” (1★, v5.42.0, 2026-10-18, US) - Improve content quality: 5 of 84 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“This is a joke of an app. I tried to use their website and it was awful. So I downloaded their app. In this day and age to have an app that is so dysfunctional and barely works for a major corporation is a slap in the face to their customers. I don’t like Papa John’s pizza enough…” (1★, v5.41.0, 2026-10-09, US) - Fix login / account access: 4 of 84 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“One star, only because zero isn’t an option. I’ve never been able to use the app two times in a row. Endless password changes, etc. I don’t even bother with the papa John’s rewards, because it’s not worth the frustration of trying to use the app, yet again. Just call or order onl…” (1★, v5.42.0, 2026-10-18, US) - Make trials and renewals transparent: 4 of 84 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Every time I order food from here is says cancelled they’re not even closed right now and I order it a couple times n it keep saying cancelled after 5 mins and it’s just taking my money and I can’t refund” (1★, v5.43.0, 2026-10-19, US) - Speed up loading: 4 of 84 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Can’t get past the terms and condition page it only buffers” (1★, v5.41.0, 2026-10-10, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.43.0 | 27 | 3.96★ | 30% |
| 5.42.0 | 86 | 3.91★ | 28% |
| 5.41.0 | 79 | 3.94★ | 28% |
| 5.40.0 | 108 | 3.92★ | 28% |
Versions with fewer than 5 reviews in the sample are left out.
Is Papa Johns your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 2 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Papa John's International Inc. or Apple.
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FAQ
What do Papa Johns users complain about most?
In 84 English-language 1–3★ App Store reviews from 2026-09-25 to 2026-10-22, the most-mentioned theme was bugs (21%) and the most-mentioned issue was “fix in-use crashes and freezes” (8 reviews).
How many Papa Johns App Store reviews are negative?
84 of 300 recent reviews (28%) gave 1–3 stars. Average rating in this sample: 3.92★.