Nando's UK reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Nando's UK - Order now (by Nandos Chickenland Ltd) from 2 storefronts, dated 11 April 2026 to 21 October 2026. Average rating in this sample: 4.13★. All-time App Store rating: 4.8★ from 221k ratings. 72 reviews (24%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 211 | 70% |
| 4★ | 17 | 6% |
| 3★ | 16 | 5% |
| 2★ | 12 | 4% |
| 1★ | 44 | 15% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 37 | 3.57★ | 38% |
| September 2026 | 46 | 4.43★ | 20% |
| August 2026 | 58 | 3.78★ | 33% |
| July 2026 | 58 | 4.26★ | 19% |
| June 2026 | 45 | 4.47★ | 16% |
| May 2026 | 41 | 4.22★ | 22% |
What 1–3★ reviews mention
72 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 20 | 28% |
| Bugs | 10 | 14% |
| Feature requests | 6 | 8% |
| Performance | 6 | 8% |
| UX / design | 3 | 4% |
| Crashes / freezes | 2 | 3% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Justify or adjust the price: 7 of 72 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“The food is overpriced for a delivery and that’s why I stopped using Nando’s. They shouldn’t be charging the same price as eating in. Plus you have to buy all of the sauces etc which used to be included for free. A complete rip off with stingy portions too.” (2★, v7.13.0, 2026-05-15, GB) - Fix login / account access: 5 of 72 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Every time I try to login it emails me a code, which it will then never accept, so I can never login. Complete garbage.” (1★, v7.15.1, 2026-08-09, GB) - Speed up loading: 4 of 72 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“takes forever to load and especially getting logged in. my points sometimes don't get added” (1★, v7.14.0, 2026-06-19, GB) - Answer support requests: 4 of 72 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Cancelled my order but charged the card. When speaking with customer services said refund would take 2-3 days. But taken within 2-3 minutes. Not good services” (1★, v7.15.1, 2026-08-05, GB) - Ship the most requested feature: 4 of 72 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Would be great if I could finish off my meal with dessert and a coffee” (1★, v7.16.1, 2026-10-02, GB) - Improve content quality: 3 of 72 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Its address search isn’t up-to-date, meaning you cannot set pin location correctly, riders can steal your orders to mark as delivered without confirming delivery code via loophole. Despite I’ve ordered regularly from this app to the same address with no issues for loyalty points.…” (1★, v7.17.1, 2026-10-14, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.17.1 | 22 | 3.27★ | 45% |
| 7.16.1 | 56 | 4.39★ | 20% |
| 7.16.0 | 35 | 3.57★ | 40% |
| 7.15.1 | 46 | 4.09★ | 24% |
| 7.15.0 | 22 | 4.55★ | 9% |
| 7.14.0 | 43 | 4.23★ | 21% |
Versions with fewer than 5 reviews in the sample are left out.
Is Nando's UK your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Nandos Chickenland Ltd or Apple.
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FAQ
What do Nando's UK users complain about most?
In 72 English-language 1–3★ App Store reviews from 2026-04-11 to 2026-10-21, the most-mentioned theme was pricing / subscription (28%) and the most-mentioned issue was “justify or adjust the price” (7 reviews).
How many Nando's UK App Store reviews are negative?
72 of 300 recent reviews (24%) gave 1–3 stars. Average rating in this sample: 4.13★.