Tim Hortons reviews: what App Store users complain about

We read the 300 most recent App Store reviews of Tim Hortons (by Tim Hortons) from 2 storefronts, dated 6 June 2026 to 22 October 2026. Average rating in this sample: 2.68★. All-time App Store rating: 4.6★ from 468k ratings. 186 reviews (62%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

186 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 37 of 186 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “I am not sure why there is no sign in password option. But the code I keep getting when trying to login doesn’t work and raising the with customer care hasn’t been helpful.” (1★, v7.9.0, 2026-10-21, CA)
2. Answer support requests: 27 of 186 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “It’s so hard to contact the customer service to ask for a refund. Even the store doesn’t want to issue a refund for items that are not available. I contacted support but only a chatbot is available then it will tell you to wait for the email within 48hours. I received an email as…” (1★, v7.1.552, 2026-06-24, CA)
3. Make trials and renewals transparent: 16 of 186 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
   “I placed a delivery order with the app. Realized the address was wrong the next second after placing an order, guess what, you can’t cancel your order! I was just watching my $30 worth of Food going to someone else’s house. Support ? Not even a way to contact, says call the store…” (1★, v7.1.569, 2026-09-12, CA)
4. Ship the most requested feature: 10 of 186 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “The app lists Apple Wallet as a supported feature, but I’m unable to find an option to add my rewards card to Apple Wallet. I would love to see this functionality fully implemented. Having the card available directly in Apple Wallet would make it much faster and more convenient t…” (2★, v7.1.569, 2026-09-22, CA)
5. Stop data / progress loss: 9 of 186 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
   “Used 3 different emails and reset my phone and deleted the app. Still causing problems where I cannot create account. You guys need to fix this. I delete the app for that reason. Very disappointed, trying to order through app and wasting my time…” (1★, v7.1.564, 2026-08-10, CA)
6. Improve content quality: 8 of 186 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “Sometimes it works and sometimes it doesn’t…! This is totally unacceptable. When we first started using this app it kept the points without a problem, now it’s very spotty. As we are older citizens maybe we’re doing something wrong, so we spoke to an associate at the store level…” (1★, v7.1.563, 2026-08-01, CA)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

App Store vs Google Play

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Tim Hortons or Apple.

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FAQ

What do Tim Hortons users complain about most?

In 186 English-language 1–3★ App Store reviews from 2026-06-06 to 2026-10-22, the most-mentioned theme was bugs (32%) and the most-mentioned issue was “fix login / account access” (37 reviews).

How many Tim Hortons App Store reviews are negative?

186 of 300 recent reviews (62%) gave 1–3 stars. Average rating in this sample: 2.68★.