What users complain about in taxi, transit and fuel apps
1,345 English-language one-star reviews of 11 App Store and Google Play listings in this sector, posted between 2025-10-25 and 2026-10-24. Part of the Revunda study of 29,785 one-star app reviews.
Key findings
- Charges, fees & refunds is the top complaint: 15.1% of one-star reviews (all apps: 8.4%), then customer service (14.1%) and ads (2.8%).
- 49.2% of all reviews of these apps in the period are one-star (all apps: 41.3%), rank 3 of 15 sectors.
- Biggest gap vs all apps: charges, fees & refunds, 15.1% vs 8.4%.
- Highest one-star share among listings with ≥30 one-star reviews: Ola (iOS), 94.7% of its reviews; lowest: Upside (iOS), 21.7%.
- Most charges, fees & refunds complaints: Freenow by Lyft (iOS), 42.9% of its one-star reviews.
Complaint themes
Share of 1,345 one-star reviews mentioning each theme. A review can match several themes; 65.8% match none.
| Theme | This sector, % | All apps, % | Reviews |
|---|---|---|---|
| Charges, fees & refunds | 15.1 | 8.4 | 203 |
| Customer service | 14.1 | 9.1 | 189 |
| Ads | 2.8 | 3.6 | 38 |
| Login & account access | 2.5 | 9.5 | 34 |
| Crashes & won’t open | 1.4 | 4.6 | 19 |
| Slow, loading & lag | 1.4 | 4.9 | 19 |
| Redesign & confusing UI | 1.3 | 3.2 | 17 |
| Broke after an update | 1.0 | 3.3 | 13 |
| Notifications & alerts | 1.0 | 2.0 | 13 |
| Payment or checkout fails | 0.6 | 1.0 | 8 |
By app
10 listings with at least 30 one-star reviews in the period, sorted by one-star share of all their reviews. Top theme = the theme most of that app’s one-star reviews mention.
| App | Store | 1★ reviews (EN) | 1★ share, all reviews | Top theme |
|---|---|---|---|---|
| Ola | iOS | 284 | 94.7% | Customer service (26.1%) |
| Lime | iOS | 86 | 65.3% | Charges, fees & refunds (20.9%) |
| GasBuddy | iOS | 177 | 59.0% | Ads (10.7%) |
| Linkt | iOS | 129 | 57.8% | Charges, fees & refunds (27.1%) |
| Freenow by Lyft | iOS | 42 | 50.0% | Charges, fees & refunds (42.9%) |
| Freenow by Lyft | Google Play | 149 | 49.7% | Charges, fees & refunds (18.8%) |
| Ola | Google Play | 148 | 49.3% | Customer service (16.2%) |
| Rapido | iOS | 137 | 45.7% | Customer service (23.4%) |
| TfL Go | iOS | 104 | 38.7% | Login & account access (6.7%) |
| Upside | iOS | 65 | 21.7% | Ads (9.2%) |
Not ranked (fewer than 30 one-star reviews): Citymapper.
Most similar complaint mix: Food delivery apps · Travel apps · Shopping apps.
Method
Newest ~300 public reviews per listing from Apple’s customer-reviews RSS feed and Google Play, fetched 2026-10-24. Theme shares use one-star reviews from English-language storefronts, matched by one keyword pattern per theme (patterns and limitations on the study page). Keyword matching misses paraphrases, so treat shares as lower bounds; public reviews over-represent unhappy users.
Download the data
taxi-transit-app-complaints-2026.csv (CSV): the sector row, the all-apps row and every listing above, with counts and shares per theme. Licence: CC BY 4.0; please credit Revunda with a link to this page.
The free app check shows the top complaint themes in your latest reviews in a minute. The full report (€19 (launch price, €49 from 1 Dec 2026)) groups up to 300 reviews into issues with quotes and 10 ranked fixes.
Related
- Full study: all sectors, countries and apps
- Shopping & grocery app complaints
- Banking app complaints
- Telecom & TV provider app complaints
- Streaming & ticket app complaints
- Airline & travel app complaints
- Food delivery app complaints
- Parcel & postal app complaints
- Smart home app complaints
- News & weather app complaints
FAQ
What do users complain about most in taxi, transit and fuel apps?
In 1,345 one-star reviews (2025-10-25 – 2026-10-24), the top themes are charges, fees & refunds (15.1%), customer service (14.1%) and ads (2.8%).
Which taxi & transit app has the highest share of one-star reviews?
Ola (iOS): 94.7% of its reviews in the period were one-star, among 10 listings with at least 30 one-star reviews.