Greggs reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Greggs App - Food & Drink (by Greggs plc) from 1 storefronts, dated 5 December 2024 to 22 October 2026. Average rating in this sample: 3.39★. All-time App Store rating: 4.8★ from 49k ratings. 129 reviews (43%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 152 | 51% |
| 4★ | 19 | 6% |
| 3★ | 15 | 5% |
| 2★ | 21 | 7% |
| 1★ | 93 | 31% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 12 | 1.67★ | 83% |
| September 2026 | 10 | 4.10★ | 20% |
| August 2026 | 18 | 2.94★ | 56% |
| July 2026 | 8 | 3.88★ | 25% |
| June 2026 | 9 | 3.78★ | 33% |
| May 2026 | 16 | 2.94★ | 62% |
What 1–3★ reviews mention
129 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 44 | 34% |
| Feature requests | 15 | 12% |
| Pricing / subscription | 15 | 12% |
| Crashes / freezes | 5 | 4% |
| Performance | 3 | 2% |
| Ads | 2 | 2% |
| UX / design | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 37 of 129 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Can not sign in to my account and forgotten password link is not working” (1★, v4.30.0, 2025-12-14, GB) - Answer support requests: 14 of 129 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Needs my mobile number to ‘verify’ for ‘security’ in case anybody wants to get me free coffee or something. Gave it my mobile number, no verification text came through. Error messages, customer support unhelpful and obviously reading from a script. Now they have my personal data…” (1★, v4.32.0, 2026-10-09, GB) - Stop data / progress loss: 6 of 129 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Downloaded the app but when I tried to create an account I was unable to do so as I could not type anything as the keyboard would not appear at all (it appears in every other app/website I used so the issue is clearly with Greggs). Feels like downloading the app was a complete w…” (1★, v4.30.0, 2026-01-01, GB) - Ship the most requested feature: 6 of 129 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please add the ability to add your QR code to Apple Wallet” (3★, v4.32.0, 2026-06-18, GB) - Improve content quality: 3 of 129 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Update: BEWARE OF POTENTIAL DATA LEAKS! Right after unsuccessfuly trying to get the code sent to my phone, I’ve been targeted by scammers calling my number. Could be a coincidence, but something is wrong, especially that the app doesn’t send codes. Rerouting data? I don’t know, b…” (1★, v4.27.1, 2025-06-04, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.32.0 | 69 | 3.14★ | 49% |
| 4.31.0 | 28 | 3.75★ | 32% |
| 4.30.0 | 44 | 3.45★ | 41% |
| 4.29.0 | 29 | 3.48★ | 41% |
| 4.28.0 | 25 | 3.04★ | 52% |
| 4.27.1 | 8 | 3.25★ | 50% |
Versions with fewer than 5 reviews in the sample are left out.
Is Greggs your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Greggs plc or Apple.
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FAQ
What do Greggs users complain about most?
In 129 English-language 1–3★ App Store reviews from 2024-12-05 to 2026-10-22, the most-mentioned theme was bugs (34%) and the most-mentioned issue was “fix login / account access” (37 reviews).
How many Greggs App Store reviews are negative?
129 of 300 recent reviews (43%) gave 1–3 stars. Average rating in this sample: 3.39★.