Tim Hortons on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Tim Hortons (by The TDL Group Corp.) from 1 store locales, dated 12 October 2026 to 23 October 2026. Average rating in this sample: 4.11★. All-time Google Play rating: 4.5★ from 150k ratings. 72 reviews (24%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 191 | 64% |
| 4★ | 37 | 12% |
| 3★ | 22 | 7% |
| 2★ | 13 | 4% |
| 1★ | 37 | 12% |
What 1–3★ reviews mention
72 English-language 1–3★ reviews in the sample (Canada store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 14 | 19% |
| Pricing / subscription | 14 | 19% |
| Feature requests | 8 | 11% |
| UX / design | 5 | 7% |
| Performance | 5 | 7% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Ship the most requested feature: 6 of 72 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Bring back the ability to order a previous order (not just one item).” (1★, v7.9.0, 2026-10-21, CA) - Improve content quality: 5 of 72 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Customer Support sucks, i emailed Tims because my order was wrong and they Didnt FIX a THING asked which restaurant i went to and Jessica from HR didnt fix anything or give me my $ back , stole my money and said thks” (1★, v7.9.0, 2026-10-19, CA) - Speed up loading: 4 of 72 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Not the same ,, not as good ,, service Is slow ,, unfriendly, wrong orders, hard to understand” (2★, v7.9.0, 2026-10-17, CA) - Answer support requests: 4 of 72 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“stopped along the highway and ordered online prior to entering the drive thru line, The store couldn't fulfill one of my orders due to the machine being broken and told me to contact support on the app for a refund. contacted support and was told that they cannot refund me and th…” (1★, v7.9.0, 2026-10-16, CA) - Make trials and renewals transparent: 3 of 72 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“its been how many years and I still can't customize a bagel belt to remove the egg. In the morning I want a blt, no egg but I can't order it through the app because thats a "lunch" sandwich. A BLT is rhe original breakfast sandwich! I can order a bit at the store in person, but o…” (1★, v7.15.0, 2026-10-22, CA) - Simplify navigation: 3 of 72 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I want to love this app, but the requirement to pre-activate every single offer is a terrible user experience. It's too easy to forget a step when you're ordering. Please update the app so that any available coupons or offers are automatically applied at checkout when we scan our…” (2★, v7.1.541, 2026-10-16, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.15.0 | 20 | 4.30★ | 15% |
| 7.9.0 | 190 | 3.95★ | 29% |
| 7.8.0 | 48 | 4.35★ | 17% |
| 7.1.569 | 6 | 4.50★ | 17% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-06-06 – 2026-10-22 | 2026-10-12 – 2026-10-23 |
| Avg stars in sample | 2.68★ | 4.11★ |
| 1–3★ share | 62% | 24% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the Canada store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The TDL Group Corp. or Google.
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FAQ
What do Tim Hortons users complain about most?
In 72 English-language 1–3★ Google Play reviews from 2026-10-12 to 2026-10-23, the most-mentioned theme was bugs (19%) and the most-mentioned issue was “ship the most requested feature” (6 reviews).
How many Tim Hortons Google Play reviews are negative?
72 of 300 recent reviews (24%) gave 1–3 stars. Average rating in this sample: 4.11★.