Wetherspoon reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Wetherspoon (by J D Wetherspoon plc) from 5 storefronts, dated 23 June 2024 to 20 October 2026. Average rating in this sample: 2.66★. All-time App Store rating: 4.7★ from 1.4M ratings. 199 reviews (66%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 84 | 28% |
| 4★ | 17 | 6% |
| 3★ | 34 | 11% |
| 2★ | 43 | 14% |
| 1★ | 122 | 41% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| September 2026 | 7 | 3.29★ | 43% |
| August 2026 | 8 | 2.50★ | 75% |
| July 2026 | 5 | 1.80★ | 100% |
| April 2026 | 5 | 2.80★ | 60% |
| February 2026 | 5 | 1.40★ | 100% |
| December 2025 | 20 | 3.05★ | 55% |
What 1–3★ reviews mention
197 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 68 | 35% |
| Pricing / subscription | 47 | 24% |
| Crashes / freezes | 25 | 13% |
| UX / design | 23 | 12% |
| Performance | 22 | 11% |
| Feature requests | 19 | 10% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 24 of 197 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Previously it was a generally adequate app, but recent version just freezes when selecting Apple Pay, so totally useless.” (1★, v6.2.1, 2024-10-14, GB) - Speed up loading: 22 of 197 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Since the app was updated to v6 and above the whole process flow is much less intuitive and streamlined as previous versions. Regardless of the data speed the app appears sluggish when selecting the pub you want to order from, and there is an issue with Wetherspoons own WiFi resu…” (1★, v6.3.1, 2025-01-05, GB) - Ship the most requested feature: 13 of 197 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Love this app to order food and drinks to the table, but within the past month I have been getting unwanted ‘offer’ notifications, and no option to opt out of these. I have had to turn off notifications completely now for this app, which is a shame because I would like notificat…” (2★, v6.2.0, 2024-09-20, GB) - Fix login / account access: 11 of 197 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Why is this updated to try to trick us into signing in? It’s getting on my nerves. I don’t want to connect my google apple or any other account to Wetherspoons.” (1★, v6.6.0, 2025-10-29, GB) - Fix features broken by the latest update: 10 of 197 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“The app no longer works even with the latest update nothing opens from the menu. Its completely broken, i even tried choosing a different location in case it was just when selecting my local Wetherspoons but nope, still the same. Clicking any option food, drink, kids menu nothi…” (1★, v6.2.1, 2024-10-13, GB) - Stop data / progress loss: 8 of 197 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Can only assume that the app has been updated without me noticing because the UI is different today, but I went in to check my pubs and hotels visited list and discovered that it has been reset along with my order history! Got a warning in the app about deleting and reinstalling…” (1★, v6.1.0, 2024-07-23, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.9.1 | 15 | 2.73★ | 67% |
| 6.8.0 | 13 | 2.23★ | 77% |
| 6.7.1 | 18 | 2.67★ | 61% |
| 6.7.0 | 7 | 3.43★ | 57% |
| 6.6.1 | 7 | 1.29★ | 100% |
| 6.6.0 | 12 | 2.33★ | 75% |
Versions with fewer than 5 reviews in the sample are left out.
Is Wetherspoon your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 5 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with J D Wetherspoon plc or Apple.
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FAQ
What do Wetherspoon users complain about most?
In 197 English-language 1–3★ App Store reviews from 2024-06-23 to 2026-10-20, the most-mentioned theme was bugs (35%) and the most-mentioned issue was “fix in-use crashes and freezes” (24 reviews).
How many Wetherspoon App Store reviews are negative?
199 of 300 recent reviews (66%) gave 1–3 stars. Average rating in this sample: 2.66★.