Swiggy reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Swiggy: Food Instamart Dineout (by BUNDL TECHNOLOGIES PRIVATE LIMITED) from 3 storefronts, dated 13 October 2026 to 22 October 2026. Average rating in this sample: 1.77★. All-time App Store rating: 4.4★ from 2.0M ratings. 246 reviews (82%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 50 | 17% |
| 4★ | 4 | 1% |
| 3★ | 3 | 1% |
| 2★ | 13 | 4% |
| 1★ | 230 | 77% |
What 1–3★ reviews mention
246 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 78 | 32% |
| Bugs | 36 | 15% |
| Feature requests | 10 | 4% |
| Performance | 8 | 3% |
| UX / design | 7 | 3% |
| Crashes / freezes | 3 | 1% |
| Ads | 3 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 55 of 246 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“⭐☆☆☆☆ I received potentially contaminated food and a contaminated beverage, along with a missing item in my order. Despite contacting customer support and sending an email, Swiggy has taken no action and provided no resolution. Even the email support channel was unresponsive. F…” (1★, v8.8.0, 2026-10-20, IN) - Make trials and renewals transparent: 43 of 246 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Worst food delivery app. They show fake timelines for delivery and merge orders. I have ordered and it showed 20 min delivery time. They merged my order with other order and then the delivery was delayed to 1.5 hours. When I called customer care they said we cannot do anything an…” (1★, v8.8.0, 2026-10-22, IN) - Improve content quality: 16 of 246 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Extremely disappointing experience with Swiggy. Ordered ₹739 worth of food from Subway, waited over an hour, and still received nothing. Customer support kept giving inaccurate delivery estimates, only to admit the food hadn’t even been prepared. After wasting my time, they offer…” (1★, v8.7.1, 2026-10-13, IN) - Fix login / account access: 8 of 246 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have been a loyal Swiggy customer for years, but repeated delivery delays and unsatisfactory customer support have completely eroded my trust in the platform. Consistent delays, poor issue resolution, and a lack of accountability clearly reflect a disregard for customers’ time…” (1★, v8.8.0, 2026-10-19, IN) - Speed up loading: 8 of 246 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Showing something different time and exact time is very late. I order past 45 mis ago that time they show order is delivered in 30 min. Now it’s showing 1.5 hours time.” (1★, v8.7.1, 2026-10-16, IN) - Justify or adjust the price: 5 of 246 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Don’t order anything from this app. It’s absolutely terrible! They charge handling fees but deliver products that are almost expired. The customer care service is also very poor. For groceries, go with Flipkart or Zepto instead. You won’t be disappointed. This has honestly been…” (1★, v8.7.1, 2026-10-13, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 8.8.0 | 158 | 1.74★ | 83% |
| 8.7.1 | 140 | 1.79★ | 81% |
Versions with fewer than 5 reviews in the sample are left out.
Is Swiggy your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with BUNDL TECHNOLOGIES PRIVATE LIMITED or Apple.
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FAQ
What do Swiggy users complain about most?
In 246 English-language 1–3★ App Store reviews from 2026-10-13 to 2026-10-22, the most-mentioned theme was pricing / subscription (32%) and the most-mentioned issue was “answer support requests” (55 reviews).
How many Swiggy App Store reviews are negative?
246 of 300 recent reviews (82%) gave 1–3 stars. Average rating in this sample: 1.77★.