Ola on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Ola: Book Cab, Auto, Bike Taxi (by Ola (ANI TECHNOLOGIES PRIVATE LIMITED)) from 1 store locales, dated 15 October 2026 to 23 October 2026. Average rating in this sample: 2.81★. All-time Google Play rating: 4.6★ from 3.6M ratings. 170 reviews (57%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 120 | 40% |
| 4★ | 10 | 3% |
| 3★ | 10 | 3% |
| 2★ | 12 | 4% |
| 1★ | 148 | 49% |
What 1–3★ reviews mention
170 English-language 1–3★ reviews in the sample (India store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 79 | 46% |
| Bugs | 22 | 13% |
| Feature requests | 9 | 5% |
| UX / design | 3 | 2% |
| Crashes / freezes | 2 | 1% |
| Performance | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 39 of 170 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“there is no direct support chat or call if anything happens no one will respond I had reported an issue where the ride was booked for female passenger where the total ride distance was 10.1km but he stopped the ride after going approximately 2.3km and took 557rs for it and he has…” (1★, v7.5.9, 2026-10-17, IN) - Make trials and renewals transparent: 37 of 170 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I booked an Ola cab yesterday. The driver asked me where I was going and stopped the car abruptly on the way for my pickup. I tried calling him multiple times. Initially he did not pickup the call then his no. was busy and finally he switched off his phone. I had no clue if he wa…” (1★, v7.6.1, 2026-10-16, IN) - Fix login / account access: 7 of 170 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I'm to login since 3 months and no one helping and there is no call number” (1★, v7.6.1, 2026-10-19, IN) - Justify or adjust the price: 6 of 170 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“no professionalism whenever try to book any cab there are 7-9 drivers available no one picks the ride they want 30-50 tips on a overpriced cab for 4-5kms to just get accepted worst app its better to try rapids or Uber atleast they don't differentiate between customers that who pa…” (1★, v7.6.1, 2026-10-15, IN) - Ship the most requested feature: 5 of 170 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Dear Ola Team, I wish to bring to your attention a concerning matter regarding my recent cab booking. Although I successfully reserved a vehicle, the assigned driver cancelled the service midway through the journey. Consequently, I was charged Rs. 118 for this incomplete trip. I…” (1★, v7.5.9, 2026-10-16, IN) - Fix notifications: 3 of 170 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Ola threatening to send people for dues. i was not aware I had ola money due from last month and I had got no notification or or any actual reminder from Ola. Today I get a message from a guy saying last remainder like it's a warning saying we will come to your home to collect th…” (1★, v?, 2026-10-22, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.6.1 | 118 | 2.75★ | 58% |
| 7.5.9 | 92 | 3.50★ | 41% |
| 7.5.8 | 10 | 3.10★ | 50% |
| 7.5.6 | 8 | 3.50★ | 38% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-07-11 – 2026-10-22 | 2026-10-15 – 2026-10-23 |
| Avg stars in sample | 1.10★ | 2.81★ |
| 1–3★ share | 99% | 57% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the India store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Ola (ANI TECHNOLOGIES PRIVATE LIMITED) or Google.
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FAQ
What do Ola users complain about most?
In 170 English-language 1–3★ Google Play reviews from 2026-10-15 to 2026-10-23, the most-mentioned theme was pricing / subscription (46%) and the most-mentioned issue was “answer support requests” (39 reviews).
How many Ola Google Play reviews are negative?
170 of 300 recent reviews (57%) gave 1–3 stars. Average rating in this sample: 2.81★.