TfL Go reviews: what App Store users complain about
We read the 300 most recent App Store reviews of TfL Go: Plan, Pay, Travel (by Transport Trading Ltd.) from 6 storefronts, dated 29 October 2025 to 22 October 2026. Average rating in this sample: 2.81★. All-time App Store rating: 4.7★ from 88k ratings. 184 reviews (61%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 93 | 31% |
| 4★ | 23 | 8% |
| 3★ | 33 | 11% |
| 2★ | 35 | 12% |
| 1★ | 116 | 39% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 19 | 2.42★ | 79% |
| September 2026 | 32 | 2.03★ | 78% |
| August 2026 | 22 | 2.68★ | 68% |
| July 2026 | 28 | 3.25★ | 43% |
| June 2026 | 30 | 3.23★ | 53% |
| May 2026 | 27 | 3.11★ | 48% |
What 1–3★ reviews mention
169 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 39 | 23% |
| Pricing / subscription | 20 | 12% |
| Feature requests | 13 | 8% |
| UX / design | 8 | 5% |
| Crashes / freezes | 4 | 2% |
| Performance | 2 | 1% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 21 of 169 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’ve been logged out of the app and I when I try to log back into my account I get a ‘There was a problem connecting to TfL’ error. It’s been like this for over a week” (1★, v3.13.1, 2026-06-29, GB) - Improve content quality: 20 of 169 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“The status updates provided on this app are generally incorrect, inconsistent, inadequate and out of date the, your customers can rely on the information to make decisions. TFL communications when service is running are generally just repeating the some information over and over…” (1★, v3.17.2, 2026-08-24, GB) - Make trials and renewals transparent: 12 of 169 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“They charge me 10 pound 80 pence i tap 3 places and 4th aswell but because of the tap machine fault on dlr station it didnt go through so they charge me double triple still didnt got my refund” (1★, v3.15.0, 2026-07-29, GB) - Ship the most requested feature: 9 of 169 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“How stupid. After hours, all the tube map colours are greyed out. So if I, late at night, want to consult the map that all Londoners have gotten used to for over 100 years, to plan my journey for the next morning, it becomes nearly impossible, because some fool at tfl decided it…” (1★, v3.12.0, 2026-06-15, GB) - Stop data / progress loss: 7 of 169 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I have had this app for years but recently it has stopped recognising bus stops in whichever I’m in. I have iOS16.7.12 which is compatible. I have deleted & reinstalled the app without success. I can’t find a way of reporting this to TfL. Has anyone else had the same problem?” (1★, v3.1.0, 2025-12-02, GB) - Answer support requests: 5 of 169 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I topped up £5 in the app and it said to collect that credit on any reader when I tap. I tapped at a station and it didn’t work and asked to seek assistance, staff weren’t able to help and I had to manually top up from the kiosks because I was in a hurry. I then called tfl suppor…” (1★, v3.19.0, 2026-09-22, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.21.0 | 14 | 2.71★ | 71% |
| 3.20.0 | 9 | 1.33★ | 100% |
| 3.19.0 | 21 | 2.33★ | 71% |
| 3.18.1 | 5 | 1.00★ | 100% |
| 3.18.0 | 8 | 3.50★ | 50% |
| 3.17.2 | 6 | 2.17★ | 83% |
Versions with fewer than 5 reviews in the sample are left out.
Is TfL Go your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 6 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Transport Trading Ltd. or Apple.
More popular app reports
- Lime reviews (78% of 300 recent App Store reviews at 1–3★)
- LNER reviews (41% of 300 recent App Store reviews at 1–3★)
- National Rail reviews (95% of 300 recent App Store reviews at 1–3★)
- Railcard reviews (50% of 300 recent App Store reviews at 1–3★)
- Premier League reviews (32% of 300 recent App Store reviews at 1–3★)
- Nando's UK reviews (24% of 300 recent App Store reviews at 1–3★)
- Greggs reviews (43% of 300 recent App Store reviews at 1–3★)
- Asda reviews (97% of 300 recent App Store reviews at 1–3★)
All UK & European apps in this batch · Popular US apps · All app complaint reports
FAQ
What do TfL Go users complain about most?
In 169 English-language 1–3★ App Store reviews from 2025-10-29 to 2026-10-22, the most-mentioned theme was bugs (23%) and the most-mentioned issue was “fix login / account access” (21 reviews).
How many TfL Go App Store reviews are negative?
184 of 300 recent reviews (61%) gave 1–3 stars. Average rating in this sample: 2.81★.