Ola reviews: what App Store users complain about

We read the 300 most recent App Store reviews of Ola: Book Cab, Auto, Bike Taxi (by ANI Technologies Pvt. Ltd.) from 4 storefronts, dated 11 July 2026 to 22 October 2026. Average rating in this sample: 1.10★. All-time App Store rating: 4.6★ from 1.8M ratings. 296 reviews (99%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

296 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Answer support requests: 81 of 296 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “Ola needs to seriously improve its driver monitoring and customer support. In cities like Chandigarh, some drivers demand extra cash after the ride ends, despite the fare already being shown in the app. I raised a grievance with Ola Support regarding this issue, but there has bee…” (1★, v5.0.17, 2026-08-25, IN)
2. Make trials and renewals transparent: 60 of 296 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
   “I tried to cancel Ride search because App was booking with 5 min search. Before ride was booked i tried 10 times to cancel ride but App kept searching and did not cancel ride . Later after 10 min app booked cab when i had started journey via Rapido. Ola charged me penalty even w…” (1★, v5.0.17, 2026-08-27, IN)
3. Fix login / account access: 19 of 296 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “I have two phone numbers. When I logged out of the application from my first number and logged in with the second number, it worked. But when I logged out from the second number and tried logging back in with the first number, an error started appearing. After that, the same erro…” (1★, v5.0.21, 2026-10-07, IN)
4. Improve content quality: 18 of 296 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “I don’t know what the hell is wrong with the maps, this is the 3rd incident and hence I don’t ever use Ola app and the worst part they don’t even have a customer service complaint number due to their pathetic service. Reason for the frustration is incorrect google map location w…” (1★, v5.0.15, 2026-07-13, IN)
5. Justify or adjust the price: 12 of 296 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
   “Ola increases the price unexpectedly during the rides and they don’t compensate you back for the extra charge that they added during your rides. Nonetheless, if someone ignores this fact and they book their cabs, upon cancellation they charge extra 50rs making it impossible for t…” (1★, v5.0.16, 2026-07-20, IN)
6. Ship the most requested feature: 10 of 296 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “There is no support provided to their clients by ola, I booked ola auto, actual fare was 60but with 20rs tip, it became 80. After dropping driver demanded cash only and took extra 20, he lied that it’s showing 100rs only , and when I asked home to show, he just drove away, since…” (1★, v5.0.17, 2026-09-04, IN)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

App Store vs Google Play

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with ANI Technologies Pvt. Ltd. or Apple.

More popular app reports

• Airtel Thanks reviews (95% of 300 recent App Store reviews at 1–3★)
• IRCTC Rail Connect reviews (78% of 300 recent App Store reviews at 1–3★)
• JioHotstar reviews (97% of 300 recent App Store reviews at 1–3★)
• MakeMyTrip reviews (68% of 300 recent App Store reviews at 1–3★)
• Rapido reviews (59% of 300 recent App Store reviews at 1–3★)
• Morrisons reviews (51% of 300 recent App Store reviews at 1–3★)
• Coles reviews (90% of 300 recent App Store reviews at 1–3★)
• myGov reviews (94% of 300 recent App Store reviews at 1–3★)

Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports

FAQ

What do Ola users complain about most?

In 296 English-language 1–3★ App Store reviews from 2026-07-11 to 2026-10-22, the most-mentioned theme was pricing / subscription (48%) and the most-mentioned issue was “answer support requests” (81 reviews).

How many Ola App Store reviews are negative?

296 of 300 recent reviews (99%) gave 1–3 stars. Average rating in this sample: 1.10★.