Rapido reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Rapido: Bike-Taxi, Auto & Cabs (by Roppen Transportation Services Private Limited) from 3 storefronts, dated 9 October 2026 to 22 October 2026. Average rating in this sample: 2.81★. All-time App Store rating: 4.8★ from 3.0M ratings. 177 reviews (59%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 116 | 39% |
| 4★ | 7 | 2% |
| 3★ | 19 | 6% |
| 2★ | 21 | 7% |
| 1★ | 137 | 46% |
What 1–3★ reviews mention
177 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 83 | 47% |
| Bugs | 38 | 21% |
| UX / design | 11 | 6% |
| Feature requests | 8 | 5% |
| Crashes / freezes | 5 | 3% |
| Performance | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 30 of 177 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“They call after 2 hours when the ride is complete just to check if we reached, I know that if for safety but can be done maximum 15 mins after the ride ends on top of that we you actually need them to call you ( like i needed assistance when i forgot my airpods in the cab), i tri…” (2★, v3.4.1, 2026-10-12, IN) - Make trials and renewals transparent: 27 of 177 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“From 2 days i mfacing same issue your rider overcharged me when i dont change location or map so why i charged more and yesterday u refund but what is use at the payment time wallet option is not showing” (1★, v3.4.1, 2026-10-14, IN) - Fix login / account access: 17 of 177 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“One of the driver almost started beating my brother when he said can you enter otp we are getting late Worst part is we tried to contact Rapido agent and we got no response No action such a useless app They don’t even care if one of their driver will actually kill you and ta…” (1★, v3.4.1, 2026-10-10, IN) - Improve content quality: 8 of 177 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“The drivers under Rapido are nothing short of rude and make you feel unsafe many a times, ask to go on the wrong side of the road and drive rash if you deny, they make other people sit in the auto despite you refusing to do so, whenever something like this happens I try to compla…” (1★, v3.4.2, 2026-10-21, IN) - Justify or adjust the price: 6 of 177 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“This has been the worse experience on the ride and also expensive. Other apps gives you better fares and extra support.” (1★, v3.4.2, 2026-10-16, IN) - Ship the most requested feature: 6 of 177 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Am not sure about your system’s analogy but prudency suggests drivers accept a ride once they get to c the destination and fare. So where does the option to cancel arise?? Please understand, especially in mornings, rides are booked to reach offices/ businesses. Cancellations tant…” (1★, v3.4.2, 2026-10-18, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.4.2 | 158 | 2.81★ | 59% |
| 3.4.1 | 142 | 2.82★ | 59% |
Versions with fewer than 5 reviews in the sample are left out.
Is Rapido your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Roppen Transportation Services Private Limited or Apple.
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FAQ
What do Rapido users complain about most?
In 177 English-language 1–3★ App Store reviews from 2026-10-09 to 2026-10-22, the most-mentioned theme was pricing / subscription (47%) and the most-mentioned issue was “answer support requests” (30 reviews).
How many Rapido App Store reviews are negative?
177 of 300 recent reviews (59%) gave 1–3 stars. Average rating in this sample: 2.81★.