Lime reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Lime - #RideGreen (by Neutron Holdings. Inc.) from 8 storefronts, dated 15 July 2026 to 22 October 2026. Average rating in this sample: 2.01★. All-time App Store rating: 4.9★ from 268k ratings. 235 reviews (78%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 58 | 19% |
| 4★ | 7 | 2% |
| 3★ | 12 | 4% |
| 2★ | 27 | 9% |
| 1★ | 196 | 65% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 35 | 1.29★ | 94% |
| September 2026 | 74 | 1.53★ | 92% |
| August 2026 | 116 | 2.38★ | 68% |
| July 2026 | 75 | 2.27★ | 73% |
What 1–3★ reviews mention
106 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 52 | 49% |
| Bugs | 31 | 29% |
| Performance | 5 | 5% |
| Crashes / freezes | 3 | 3% |
| Feature requests | 3 | 3% |
| UX / design | 3 | 3% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 16 of 106 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“My ride was satisfactory until I was about to disembark, at which point I attempted to end the ride and the servers did not cooperate and I was assured that due to these difficulties my ride would be refunded , to my dismay 3 days afterwards I was charged €30+ for this ride and u…” (1★, v3.275.0, 2026-08-01, IE) - Justify or adjust the price: 15 of 106 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Unfortunately Lime has just increased their prices by 20% on the already most expensive service in comparison to other large competitors such as VOI. £4.60 for a 30 minute pass vs just £2.99 at VOI. I am a pretty loyal customer having done 250km with Lime but unfortunately I wil…” (1★, v3.278.0, 2026-08-18, GB) - Answer support requests: 15 of 106 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Very disappointed with this service. I still had minutes left on my day pass, which clearly showed it was valid until 8:49. I started my ride at 8:49 while the pass was still active and the app showed I had remaining minutes. Despite this, I was charged when I finished the ride.…” (1★, v3.275.0, 2026-08-01, GB) - Fix login / account access: 8 of 106 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“FIX THE PHONE CODE ASAP NO TELEPHONE NUMBERS RECIEVED 2FA” (1★, v3.286.0, 2026-10-20, GB) - Speed up loading: 4 of 106 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“1/10 bikes don’t exist so you’ll end up walking to something that was never there in the first place. Standing beside a bike and waiting to scan after another user has released it is slower than someone waiting in the app to use the book functionality - customers close by should…” (1★, v3.277.0, 2026-08-12, GB) - Fix in-use crashes and freezes: 3 of 106 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Due to an app crash I was unable to finish a ride and was charged £16. This has not been returned to me. Also when report a broken bike my minutes are still deducted from my account even though the app message says I have not been charged for the ride.” (1★, v3.273.0, 2026-07-17, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.286.0 | 12 | 1.08★ | 100% |
| 3.285.0 | 9 | 1.56★ | 89% |
| 3.284.0 | 18 | 1.22★ | 94% |
| 3.283.0 | 17 | 1.35★ | 94% |
| 3.282.0 | 13 | 1.62★ | 92% |
| 3.281.1 | 9 | 1.89★ | 89% |
Versions with fewer than 5 reviews in the sample are left out.
Is Lime your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 8 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Neutron Holdings. Inc. or Apple.
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FAQ
What do Lime users complain about most?
In 106 English-language 1–3★ App Store reviews from 2026-07-15 to 2026-10-22, the most-mentioned theme was pricing / subscription (49%) and the most-mentioned issue was “make trials and renewals transparent” (16 reviews).
How many Lime App Store reviews are negative?
235 of 300 recent reviews (78%) gave 1–3 stars. Average rating in this sample: 2.01★.