Upside reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Upside: Gas & Food Cash Back (by Upside Services Inc.) from 1 storefronts, dated 1 October 2026 to 22 October 2026. Average rating in this sample: 3.72★. All-time App Store rating: 4.8★ from 688k ratings. 108 reviews (36%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 175 | 58% |
| 4★ | 17 | 6% |
| 3★ | 22 | 7% |
| 2★ | 21 | 7% |
| 1★ | 65 | 22% |
What 1–3★ reviews mention
108 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 41 | 38% |
| Bugs | 28 | 26% |
| Feature requests | 8 | 7% |
| Performance | 7 | 6% |
| Ads | 6 | 6% |
| Crashes / freezes | 3 | 3% |
| UX / design | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 16 of 108 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have been kicked out of my account countless times and suddenly my password doesn’t work. I contact support and they are useless and just send you basic things that only the elderly would have a problem trouble shooting. They will ignore you for weeks and block you horrible nig…” (1★, v26.28.0, 2026-10-19, US) - Answer support requests: 9 of 108 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I never once got cash back for anything I did. Whether it was a paper receipt or online receipt. I made sure I had matching payment information and everything asked… I even contacted support after my first 5 transactions “needed review” for 2 months. No help or support. Just an…” (1★, v26.28.0, 2026-10-07, US) - Stop data / progress loss: 7 of 108 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Despite the stated timeline quoted for rewards to be posted, I’ve yet to receive any rewards on 3 transactions and finally realized this is nothing more than a marketing scheme to promote spending at 3 major and very expensive retail chains (listed below) Circle K Fry’s Taco Bel…” (1★, v26.28.0, 2026-10-18, US) - Speed up loading: 7 of 108 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I thought it was my internet until I try on different places, but the app it’s so slow, every time I try to open it it takes forever to load or just crashes. I am not been able to use it” (1★, v26.28.0, 2026-10-08, US) - Justify or adjust the price: 6 of 108 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Like other reviews state, you have to manually upload receipts most of the time and then get denied after 10+ days after submitting receipts. Not worth my time and a hassle. Deleted and won’t be coming back.” (1★, v26.28.0, 2026-10-18, US) - Reduce ad frequency and length: 6 of 108 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“I live in Brookings, SD, and the app has 4 restaurants and 4 gas stations (all Casey’s). Then, you go 45 minutes south to Sioux Falls and they have Circle K, Kim and Go, and Quick Trip. We have a Quick Trip in Brookings and another one is opening next week on the other side of to…” (1★, v26.27.2, 2026-10-01, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.29.0 | 13 | 4.00★ | 31% |
| 26.28.0 | 247 | 3.66★ | 37% |
| 26.27.2 | 40 | 3.98★ | 30% |
Versions with fewer than 5 reviews in the sample are left out.
Is Upside your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Upside Services Inc. or Apple.
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FAQ
What do Upside users complain about most?
In 108 English-language 1–3★ App Store reviews from 2026-10-01 to 2026-10-22, the most-mentioned theme was pricing / subscription (38%) and the most-mentioned issue was “fix login / account access” (16 reviews).
How many Upside App Store reviews are negative?
108 of 300 recent reviews (36%) gave 1–3 stars. Average rating in this sample: 3.72★.