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eBay app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of eBay online shopping & selling (Shopping, by eBay Inc.) from 3 storefronts, dated 2025-12-12 to 2026-10-22. Average rating in this sample: 1.4★. Its all-time US App Store rating is 4.8★ from 5M ratings. 228 reviews contained a complaint; the biggest theme was bugs (41%).

Building a shopping app? 228 of these eBay reviews contained a complaint, led by bugs (41%). Get the same analysis of your own app: paste your App Store link at checkout and the PDF (complaint themes, severity, version trends, 10 ranked fixes) arrives within 24–48 h.
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Complaint categories

CategoryReviewsShare of complaintsAvg severity (0–3)
Bugs9341%2.4
Pricing / subscription8738%2.4
Feature requests6930%2.1
UX / design5825%2.1
Performance4520%2.5
Crashes / freezes2913%2.7
Ads188%2.1

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

  1. Answer support requests: 63 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
    “My first—and likely only—purchase through eBay. I purchased a pair of shoes from the official Adidas eBay store through the eBay app on April 3, 2026. The shoes developed a significant squeaking defect in the right shoe. The seller told me that because more th…” (1★, v6.266.1, CA)
  2. Soften the redesign backlash: 62 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
    “App is glitching everytime I try to edit an item, the listing page just flashes. Can’t actually do anything. I also have the glitch where it gives me a listing fee amount when I’m only trying to edit a listing, not create a brand new one. This isn’t helpful, I…” (1★, v6.278.0, GB)
  3. Improve content quality: 33 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
    “How the hell do I turn this off? It’s inaccurate and leaves sellers wide open to accusations of false description of goods. It’s terrible and has doubled or trebled my listing times as I have to go back and correct it’s mistakes. Absolutely useless and extre…” (1★, v6.278.0, GB)
  4. Simplify navigation: 32 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
    “eBay may have gotten away with being old fashioned when it was the only option. Now, other platforms make the selling and buying process more enjoyable. eBay feels confusing and unnecessarily old fashioned. Not to mention the outrageous fees (7.5% sellers fee…” (2★, v6.277.0, US)
  5. Justify or adjust the price: 27 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
    “Need weight variations for different sized items for calculated shipping. Not all items weigh the same. Please lower fees. If you make 20k in sales, you will get 9k or less, after fees and high shipping cost you will be left with less then half of the sales…” (2★, v6.278.0, US)
  6. Fix in-use crashes and freezes: 23 complaining reviews, avg severity 2.7/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
    “eBay gave me a coupon code for $5, which can only be used if I use the app instead of a browser. But the app keeps hanging and is totally unusable!” (1★, v6.239.0, CA)

Rating by app version (newest first)

VersionReviewsAvg starsShare with a complaint
6.278.0691.584%
6.277.0841.374%
6.276.0231.087%
6.275.0341.279%
6.273.061.733%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in eBay?

In 300 recent App Store reviews (2025-12-12 to 2026-10-22), the most common complaint theme was bugs (41% of complaining reviews), and the top specific issue was “answer support requests” (63 reviews).

How many eBay reviews are negative?

228 of 300 recent reviews (76%) contained a complaint. Average rating in this sample: 1.4★. Its all-time US App Store rating is 4.8★ from 5M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with eBay Inc..

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Want this for your own app? Paste your App Store link and get the full PDF (up to 300 recent reviews from up to 15 storefronts, 7 categories, 18 specific issues, version trends, 10 ranked fixes) within 24–48 h.
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