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Amazon Shopping app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Amazon Shopping (Shopping, by AMZN Mobile LLC) from 3 storefronts, dated 2026-07-28 to 2026-10-22. Average rating in this sample: 1.99★. Its all-time US App Store rating is 4.8★ from 8.5M ratings. 191 reviews contained a complaint; the biggest theme was bugs (50%).
Download the full Amazon Shopping report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 95 | 50% | 2.1 |
| Pricing / subscription | 81 | 42% | 2.2 |
| Feature requests | 72 | 38% | 1.9 |
| UX / design | 58 | 30% | 2.0 |
| Performance | 19 | 10% | 2.1 |
| Crashes / freezes | 9 | 5% | 2.2 |
| Ads | 4 | 2% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 65 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I wish I could give -1 star I have been a Prime member, paying monthly for the subscription, expecting reliable service and customer support. Unfortunately, my recent experience has made me seriously reconsider continuing my membership. I tried cancelling an…” (1★, v27.11.8, CA) - Simplify navigation: 33 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I cannot shop in peace without the AI trying to guess what I want, which by the way is awful and hard to navigate out of it. I cannot even find a setting to turn it off and have googled it multiple times. Ai for shopping, is by far the stupidest thing you coul…” (1★, v27.18.2, US) - Ship the most requested feature: 37 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Bring back the buy now button. I don’t want grouped packages. The wish list saved items no longer is working on the app. It shows you maybe like all the books, or all the toys, or all the kitchen stuff but not all the items you have there together and there is…” (2★, v27.13.0, CA) - Soften the redesign backlash: 30 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“When an item be purchased it's going to be removed from wish list and just be saved in orders, it's new and hard to be accessed again especially where many users use an account, get it back to the old version.” (4★, v27.13.0, CA) - Make trials and renewals transparent: 24 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I can’t access my subscriptions to cancel anything and now I have been charged for Teletoon, which I didn’t want to happen. I was going to cancel it, but you guys can’t fix your app competently what the hell is going on?” (1★, v27.11.8, CA) - Fix login / account access: 18 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’ve spent 10 hours creating shopping list going to check out having a code sent to My bank app to verify the transaction verify it and Amazon blocked me because there’s insufficient to confirm who I am. I’m logged into my account that I created years ago. A…” (1★, v27.16.0, AU)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 27.18.2 | 58 | 2.1 | 67% |
| 27.18.0 | 17 | 1.5 | 59% |
| 27.17.10 | 27 | 1.6 | 59% |
| 27.17.6 | 5 | 2.4 | 60% |
| 27.17.4 | 22 | 1.7 | 73% |
| 27.16.0 | 54 | 2.2 | 70% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Amazon Shopping?
In 300 recent App Store reviews (2026-07-28 to 2026-10-22), the most common complaint theme was bugs (50% of complaining reviews), and the top specific issue was “answer support requests” (65 reviews).
How many Amazon Shopping reviews are negative?
191 of 300 recent reviews (64%) contained a complaint. Average rating in this sample: 1.99★. Its all-time US App Store rating is 4.8★ from 8.5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with AMZN Mobile LLC.
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