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Etsy app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Etsy: Shop from Real People (Shopping, by Etsy, Inc.) from 3 storefronts, dated 2026-06-29 to 2026-10-22. Average rating in this sample: 3.89★. Its all-time US App Store rating is 4.9★ from 7.3M ratings. 77 reviews contained a complaint; the biggest theme was bugs (60%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 46 | 60% | 2.3 |
| Pricing / subscription | 31 | 40% | 2.0 |
| UX / design | 20 | 26% | 2.1 |
| Feature requests | 19 | 25% | 2.1 |
| Crashes / freezes | 7 | 9% | 2.8 |
| Ads | 6 | 8% | 2.5 |
| Performance | 3 | 4% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 32 complaining reviews, avg severity 2.3/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Etsy went the way of every other company these days and started chasing infinite growth for shareholders instead of upholding the things that people actually liked about it. Mass manufactured stuff is the main thing you see on there now, especially in sponsore…” (2★, v8.0, US) - Answer support requests: 19 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve had an issue in the app and submitted help tickets but they have remained unanswered. I have not received any response what so ever. I wish all the sellers had their own sites so I can just shop directly with them because for years the app has been declin…” (1★, v7.99, US) - Soften the redesign backlash: 17 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new update makes it so it shows you stores instead of individual items which is so hard to search in. I don’t understand why it changed. The app is also full of AI slop” (1★, v7.93, CA) - Fix login / account access: 11 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Partially my fault but I payed for an item and I forgot to log into my account assuming it was already logged in and you’ve just taken my money and now I can’t get my purchase???? I shouldn’t have even been able to purchase without being able to contact the se…” (1★, v7.99, GB) - Simplify navigation: 10 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Recent upgrade puts gambling and other adds before your search. The site has been infiltrated with cheap overseas “shops” and it’s incredibly difficult to find authentic artist on the app anymore. Really disappointed with these recent upgrade because I don’t t…” (1★, v7.96, CA) - Fix notifications: 8 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“STOP SENDING ME PUSH NOTIFICATIONS AFTER I DISABLED THEM IN THE APP FFS” (1★, v7.97, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 8.0 | 81 | 4.1 | 22% |
| 7.99 | 42 | 3.9 | 26% |
| 7.98 | 15 | 4.5 | 20% |
| 7.97 | 27 | 3.8 | 19% |
| 7.96 | 26 | 3.0 | 50% |
| 7.95 | 18 | 4.3 | 17% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Etsy?
In 300 recent App Store reviews (2026-06-29 to 2026-10-22), the most common complaint theme was bugs (60% of complaining reviews), and the top specific issue was “improve content quality” (32 reviews).
How many Etsy reviews are negative?
77 of 300 recent reviews (26%) contained a complaint. Average rating in this sample: 3.89★. Its all-time US App Store rating is 4.9★ from 7.3M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Etsy, Inc..
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