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SHEIN app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of SHEIN - Shopping Online (Shopping, by ROADGET BUSINESS PTE. LTD.) from 3 storefronts, dated 2026-09-30 to 2026-10-22. Average rating in this sample: 3.78★. Its all-time US App Store rating is 4.7★ from 4M ratings. 80 reviews contained a complaint; the biggest theme was bugs (54%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 43 | 54% | 2.4 |
| Pricing / subscription | 37 | 46% | 2.0 |
| Crashes / freezes | 21 | 26% | 2.9 |
| Feature requests | 9 | 11% | 1.9 |
| UX / design | 8 | 10% | 1.8 |
| Performance | 8 | 10% | 2.4 |
| Ads | 4 | 5% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix crash on launch: 19 complaining reviews, avg severity 2.9/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“It won’t let me open the app… fix it!” (1★, v15.5.2, CA) - Answer support requests: 13 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Shanna used to be one of my favorite websites to shop from. I used to order frequently and spend hundreds of dollars without hesitation because I trusted the company. Unfortunately, my experience lately has been extremely disappointing. The delivery service t…” (1★, v15.5.3, US) - Justify or adjust the price: 14 complaining reviews, avg severity 1.8/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Claims discounts. But prices are outrageous for SHEIN. Always ends up so expensive. Tge so called deals are not deals but lies lies lies. Check your pricing. If you are giving dollars. Then give the credit not make shop for them. Scam discounts. Prices too hig…” (2★, v15.4.6, CA) - Fix login / account access: 7 complaining reviews, avg severity 2.8/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“after this update cant get in the app ,fix it!!!!!!!” (1★, v15.5.2, GB) - Make trials and renewals transparent: 9 complaining reviews, avg severity 1.9/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Did not need 2 of those” (3★, v15.5.3, US) - Simplify navigation: 5 complaining reviews, avg severity 1.8/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“J’aime beaucoup SHEIN, mais malheureusement, je dois donner seulement 2 étoiles. Il s’agit du portefeuille SHEIN. J’avais plus de 56 $ dans mon portefeuille, provenant de remboursements de retours. Lors d’un achat, j’ai accidentellement cliqué au mauvais endr…” (2★, v15.4.6, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 15.5.4 | 10 | 4.5 | 10% |
| 15.5.3 | 131 | 4.0 | 17% |
| 15.5.2 | 58 | 3.0 | 53% |
| 15.5.0 | 37 | 3.7 | 30% |
| 15.4.6 | 64 | 3.9 | 23% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in SHEIN?
In 300 recent App Store reviews (2026-09-30 to 2026-10-22), the most common complaint theme was bugs (54% of complaining reviews), and the top specific issue was “fix crash on launch” (19 reviews).
How many SHEIN reviews are negative?
80 of 300 recent reviews (27%) contained a complaint. Average rating in this sample: 3.78★. Its all-time US App Store rating is 4.7★ from 4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with ROADGET BUSINESS PTE. LTD..
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