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Amazon Shopping vs eBay vs Etsy: which app has fewer problems?
We compared 300 recent App Store reviews of Amazon Shopping, 300 recent App Store reviews of eBay and 300 recent App Store reviews of Etsy, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Etsy has the fewest complaints overall: 26% of its recent reviews contain a complaint, vs 76% for eBay and 64% for Amazon Shopping.
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Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Amazon Shopping | 4.8★ | 8.5M | 1.99★ | 300 | 64% | 2026-07-28 – 2026-10-22 (87 d) |
| eBay | 4.8★ | 5M | 1.4★ | 300 | 76% | 2025-12-12 – 2026-10-22 (315 d) |
| Etsy | 4.9★ | 7.3M | 3.89★ | 300 | 26% | 2026-06-29 – 2026-10-22 (116 d) |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Amazon Shopping | eBay | Etsy |
|---|---|---|---|
| Bugs | 32% (95) | 31% (93) | 15% (46) |
| Crashes / freezes | 3% (9) | 10% (29) | 2% (7) |
| Performance | 6% (19) | 15% (45) | 1% (3) |
| UX / design | 19% (58) | 19% (58) | 7% (20) |
| Pricing / subscription | 27% (81) | 29% (87) | 10% (31) |
| Ads | 1% (4) | 6% (18) | 2% (6) |
| Feature requests | 24% (72) | 23% (69) | 6% (19) |
Verdict: which one has fewer problems?
Across the latest 900 App Store reviews we collected, Etsy has the lowest share of reviews with a complaint (26%) and eBay the highest (76%). The biggest single difference is in pricing and subscription complaints: 29% of eBay reviews mention them, vs 10% for Etsy. Each app's own biggest complaint theme: Amazon Shopping, bugs (95 reviews); eBay, bugs (93 reviews); Etsy, bugs (46 reviews). Average star rating in the samples ranges from 1.4★ (eBay) to 3.89★ (Etsy). Time span of each sample: Amazon Shopping 87 days (2026-07-28 to 2026-10-22); eBay 315 days (2025-12-12 to 2026-10-22); Etsy 116 days (2026-06-29 to 2026-10-22). Because Amazon Shopping's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.
- Fewer bug problems: Etsy, 15% of its reviews vs 32% for Amazon Shopping.
- Fewer crash and freeze problems: Etsy, 2% of its reviews vs 10% for eBay.
- Fewer performance (slowness, battery, storage) problems: Etsy, 1% of its reviews vs 15% for eBay.
- Fewer UX / design problems: Etsy, 7% of its reviews vs 19% for Amazon Shopping.
- Fewer pricing and subscription problems: Etsy, 10% of its reviews vs 29% for eBay.
- Fewer ad problems: Amazon Shopping, 1% of its reviews vs 6% for eBay.
- Fewest feature requests: Etsy, 6% of its reviews vs 24% for Amazon Shopping.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Amazon Shopping
- Answer support requests (65 reviews, severity 2.3/3)
- Simplify navigation (33 reviews, severity 2.0/3)
- Ship the most requested feature (37 reviews, severity 1.7/3)
Biggest theme: bugs. Free PDF
FAQ
Which has fewer problems overall: Amazon Shopping, eBay or Etsy?
In the most recent App Store reviews we analysed, Etsy had the lowest share of reviews with a complaint (26% of 300) and eBay the highest (76% of 300). Amazon Shopping: 191 of 300; eBay: 228 of 300; Etsy: 77 of 300.
Which has fewer bug complaints: Amazon Shopping, eBay or Etsy?
Etsy. Amazon Shopping: 95 of 300 recent reviews (32%); eBay: 93 of 300 recent reviews (31%); Etsy: 46 of 300 recent reviews (15%).
Which has fewer crash and freeze complaints: Amazon Shopping, eBay or Etsy?
Etsy. Amazon Shopping: 9 of 300 recent reviews (3%); eBay: 29 of 300 recent reviews (10%); Etsy: 7 of 300 recent reviews (2%).
Which has fewer pricing and subscription complaints: Amazon Shopping, eBay or Etsy?
Etsy. Amazon Shopping: 81 of 300 recent reviews (27%); eBay: 87 of 300 recent reviews (29%); Etsy: 31 of 300 recent reviews (10%).
Which has fewer ad complaints: Amazon Shopping, eBay or Etsy?
Amazon Shopping. Amazon Shopping: 4 of 300 recent reviews (1%); eBay: 18 of 300 recent reviews (6%); Etsy: 6 of 300 recent reviews (2%).
Which is rated higher on the App Store: Amazon Shopping, eBay or Etsy?
All-time US App Store ratings: Amazon Shopping 4.8★ from 8.5M ratings; eBay 4.8★ from 5M ratings; Etsy 4.9★ from 7.3M ratings. Etsy is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
How recent is this Amazon Shopping vs eBay vs Etsy data?
Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Amazon Shopping: 300 reviews over 87 days (2026-07-28 to 2026-10-22); eBay: 300 reviews over 315 days (2025-12-12 to 2026-10-22); Etsy: 300 reviews over 116 days (2026-06-29 to 2026-10-22). It is a snapshot of current problems, not all-time quality.
What is the most common complaint about Amazon Shopping, eBay and Etsy?
Amazon Shopping: bugs (95 of 300 reviews), top-ranked fix: “answer support requests”; eBay: bugs (93 of 300 reviews), top-ranked fix: “answer support requests”; Etsy: bugs (46 of 300 reviews), top-ranked fix: “improve content quality”.
Full reports
- Amazon Shopping reviews: top complaints and what users want fixed
- eBay reviews: top complaints and what users want fixed
- Etsy reviews: top complaints and what users want fixed
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