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Walmart app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Walmart: Shopping & Savings (Shopping, by Walmart) from 1 storefronts, dated 2026-10-20 to 2026-10-22. Average rating in this sample: 3.52★. Its all-time US App Store rating is 4.8★ from 18.8M ratings. 103 reviews contained a complaint; the biggest theme was bugs (61%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 63 | 61% | 2.2 |
| Performance | 45 | 44% | 2.2 |
| Pricing / subscription | 31 | 30% | 2.0 |
| Crashes / freezes | 25 | 24% | 2.4 |
| Feature requests | 23 | 22% | 2.0 |
| UX / design | 17 | 17% | 2.0 |
| Ads | 2 | 2% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Speed up loading: 25 complaining reviews, avg severity 2.2/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Wish I could say that the app worked easily and didn’t stall on me every time I’m on it longer than 5 min. I would buy more frequently if the app wasn’t so slow and frustrating.” (1★, v26.40.1, US) - Fix in-use crashes and freezes: 17 complaining reviews, avg severity 2.4/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“App is glitchy, it freezes, and unexpectedly crashes multiple times as I’m trying to checkout. This leads to an extended time and frustration during the checkout process.” (2★, v26.40.1, US) - Answer support requests: 7 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“If a driver is incompetent to the point you have to wait 15 extra minutes which a-lot of the time it will because you want fresh deliveries not tampered items and up charged prices for substitutions because the app didnt have it listed, you should be professio…” (1★, v26.40.1, US) - Ship the most requested feature: 7 complaining reviews, avg severity 2.3/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I prefer not to have to tip on deliver or go for pick up so nice to be able to ship groceries. Please restore this option.” (2★, v26.40.1, US) - Justify or adjust the price: 8 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Is this surveillance pricing? My cart has $72.79 worth of items in it, but when I tap the cart to view the contents, it changes to say $77.79. What are you doing, Walmart? Do i pay the yearly W+ fee for the privilege of having to pay extra hidden fees for noth…” (1★, v26.40.1, US) - Make trials and renewals transparent: 6 complaining reviews, avg severity 2.1/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I ordered through the app like i have done numerous times in the past, they charged my card immediately and the transaction posted with more than sufficient funds. I go into my other bank account the next day and they also pulled the exact same amount from a d…” (1★, v26.40.1, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.40.1 | 298 | 3.5 | 35% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Walmart?
In 300 recent App Store reviews (2026-10-20 to 2026-10-22), the most common complaint theme was bugs (61% of complaining reviews), and the top specific issue was “speed up loading” (25 reviews).
How many Walmart reviews are negative?
103 of 300 recent reviews (34%) contained a complaint. Average rating in this sample: 3.52★. Its all-time US App Store rating is 4.8★ from 18.8M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Walmart.
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