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Temu app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Temu: Shop Like a Billionaire (Shopping, by Temu) from 3 storefronts, dated 2026-10-06 to 2026-10-22. Average rating in this sample: 3.43★. Its all-time US App Store rating is 4.7★ from 2.2M ratings. 91 reviews contained a complaint; the biggest theme was pricing / subscription (59%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 54 | 59% | 2.1 |
| UX / design | 27 | 30% | 2.0 |
| Ads | 20 | 22% | 2.1 |
| Bugs | 16 | 18% | 2.4 |
| Feature requests | 11 | 12% | 2.2 |
| Performance | 6 | 7% | 2.4 |
| Crashes / freezes | 1 | 1% | 1.6 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 18 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Read the fine print , even with discount not worth wasting money on stuff you can get at the dollar store for half the price” (1★, v4.89.0, CA) - Reduce ad frequency and length: 17 complaining reviews, avg severity 2.1/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“The ads used to get be super annoying but can be bypassed. Login to try and buy something recently the ads had rendered it completely useless. Blocks browsing let alone purchase.” (1★, v4.89.0, CA) - Simplify navigation: 16 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I don't like all the stupid game and promotion things that keep jumping up and around, so annoying. Sometimes the only way to get out of them is to swipe it away and start over shopping again. Sometimes prices aren't the same at checkout as is listed when you…” (2★, v4.89.0, CA) - Make trials and renewals transparent: 8 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“A SCAM! Beware of Temu’s Hidden Rules and Unfair Practices! I used to be a regular Temu customer, but this experience has completely changed my opinion of the company. I had earned enough reward points (stars) to qualify for 3 free gifts when spending £25. I…” (1★, v4.90.0, GB) - Answer support requests: 8 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“⭐☆☆☆☆ Very disappointing customer service. I returned two orders because the product quality was poor. Temu accepted the returns and issued refunds, yet my account was restricted from placing new orders. I currently have approximately $178 in Temu credits tha…” (1★, v4.89.0, CA) - Fix notifications: 10 complaining reviews, avg severity 1.8/3. What to do: Check notification delivery and let users control frequency in settings.
“Just awful. Sends a text message maybe 15 times a day. Sends even more notifications of “wins” on top of emails etc. using the app is a nightmare because of all the “surprises” and “gifts”. Pricing system is designed to gouge.” (1★, v4.89.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.91.2 | 7 | 3.3 | 29% |
| 4.91.1 | 6 | 3.3 | 17% |
| 4.91.0 | 41 | 3.3 | 39% |
| 4.90.0 | 84 | 3.0 | 40% |
| 4.89.0 | 81 | 3.5 | 26% |
| 4.88.0 | 52 | 3.8 | 17% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Temu?
In 300 recent App Store reviews (2026-10-06 to 2026-10-22), the most common complaint theme was pricing / subscription (59% of complaining reviews), and the top specific issue was “justify or adjust the price” (18 reviews).
How many Temu reviews are negative?
91 of 300 recent reviews (30%) contained a complaint. Average rating in this sample: 3.43★. Its all-time US App Store rating is 4.7★ from 2.2M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Temu.
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