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AliExpress app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of AliExpress - Shopping App (Shopping, by Alibaba) from 3 storefronts, dated 2026-10-16 to 2026-10-22. Average rating in this sample: 4.69★. Its all-time US App Store rating is 4.7★ from 686K ratings. 18 reviews contained a complaint; the biggest theme was pricing / subscription (72%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 13 | 72% | 2.2 |
| Bugs | 6 | 33% | 2.3 |
| UX / design | 4 | 22% | 2.1 |
| Feature requests | 3 | 17% | 2.1 |
| Performance | 2 | 11% | 1.7 |
| Ads | 1 | 6% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 6 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“While the range is wide the quality is often poor and there is no accountability really for items that are not delivered. Getting a refund is then difficult with no real customer support.” (2★, v8.177.0, GB) - Soften the redesign backlash: 2 complaining reviews, avg severity 2.6/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“My example of a bracelet withe Saiye . I saw a price 4.99 when l click it it changes to 9.99 That’s not good at all prices should not change thats Misleading. Your new version doesn’t work l don’t like It . I spend so much time l click an item it will chang…” (2★, v8.178.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 8.179.0 | 25 | 4.2 | 16% |
| 8.178.0 | 43 | 4.5 | 12% |
| 8.177.0 | 231 | 4.8 | 4% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in AliExpress?
In 300 recent App Store reviews (2026-10-16 to 2026-10-22), the most common complaint theme was pricing / subscription (72% of complaining reviews), and the top specific issue was “answer support requests” (6 reviews).
How many AliExpress reviews are negative?
18 of 300 recent reviews (6%) contained a complaint. Average rating in this sample: 4.69★. Its all-time US App Store rating is 4.7★ from 686K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Alibaba.
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