FedEx reviews: what App Store users complain about
We read the 300 most recent App Store reviews of FedEx Mobile (by FedEx Corporate Services, Inc.) from 11 storefronts, dated 27 August 2026 to 22 October 2026. Average rating in this sample: 1.69★. All-time App Store rating: 4.6★ from 399k ratings. 261 reviews (87%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 33 | 11% |
| 4★ | 6 | 2% |
| 3★ | 12 | 4% |
| 2★ | 32 | 11% |
| 1★ | 217 | 72% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 108 | 1.71★ | 88% |
| September 2026 | 172 | 1.65★ | 87% |
| August 2026 | 20 | 1.90★ | 85% |
What 1–3★ reviews mention
232 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 86 | 37% |
| Feature requests | 22 | 9% |
| UX / design | 17 | 7% |
| Pricing / subscription | 16 | 7% |
| Performance | 16 | 7% |
| Crashes / freezes | 11 | 5% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 46 of 232 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“2FA it's a nightmare, doesn't support passkeys or otp. Keeps login you out and you need to authenticate again each time.” (2★, v7.32.0, 2026-10-01, US) - Answer support requests: 38 of 232 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I don’t know why, but there seems to be a black hole somewhere in Grove City OH. Every time something gets shipped to me via FedEx, it gets that far and then disappears for days. It usually takes me having to call the shipper and ask that they contact FedEx to report a lost packa…” (1★, v7.32.0, 2026-09-24, US) - Improve content quality: 19 of 232 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Got a TV stand delivered from Walmart. It was put in the wrong place as usual. FedEx never puts my packages on the side door where I ask him to. I don’t know why they put them in front of the garage. They don’t wanna walk up five steps and put them on a rear porch by the side doo…” (1★, v7.32.0, 2026-10-05, US) - Fix notifications: 16 of 232 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“UPS and ontrac have done better service than this company, 2 times in a row has this company failed to deliver a simple package when all information was correct, and I was home both days waiting for them to deliver, one driver pulled to the side of the road didn’t even attempt to…” (1★, v7.31.0, 2026-09-05, US) - Speed up loading: 13 of 232 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Everything takes forever to load, even on a fast connection. Slow and not responsive. Very annoying” (2★, v7.32.0, 2026-10-20, US) - Stop data / progress loss: 11 of 232 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I can’t even reset my password and it is such a struggle to even do that as I do not receive any emails or text messages with the code to put in in order to reset my password or account ID garbage app you guys need to do a better job and learn how to create an app that can be use…” (1★, v7.32.0, 2026-09-14, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.32.0 | 225 | 1.72★ | 87% |
| 7.31.0 | 74 | 1.61★ | 88% |
Versions with fewer than 5 reviews in the sample are left out.
Is FedEx your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 11 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with FedEx Corporate Services, Inc. or Apple.
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FAQ
What do FedEx users complain about most?
In 232 English-language 1–3★ App Store reviews from 2026-08-27 to 2026-10-22, the most-mentioned theme was bugs (37%) and the most-mentioned issue was “fix login / account access” (46 reviews).
How many FedEx App Store reviews are negative?
261 of 300 recent reviews (87%) gave 1–3 stars. Average rating in this sample: 1.69★.