Royal Mail reviews: what App Store users complain about

We read the 300 most recent App Store reviews of Royal Mail (by Royal Mail Group) from 1 storefronts, dated 5 August 2026 to 22 October 2026. Average rating in this sample: 1.46★. All-time App Store rating: 4.6★ from 414k ratings. 286 reviews (95%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

286 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 90 of 286 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “Trying to create a login for this app but each time I attempt to verify my email address I see a ‘set password’ screen for a second before another screen saying ‘you are not authorised to complete this action’. After copying and pasting the link it takes me through a password set…” (1★, v18.5.3, 2026-10-04, GB)
2. Stop data / progress loss: 29 of 286 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
   “A once really useful app with all the important tracking etc to keep an eye on parcels is no longer possible. A few weeks back it started asking to login every time. Wouldn’t stay logged in. Now it doesn’t even log in at all despite the correct login details and going through a p…” (1★, v18.5.3, 2026-10-06, GB)
3. Improve content quality: 28 of 286 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “How hard is it to create an app that work for delivering and redirecting packages? Features to redirect give errors. No ability to message to delivery person. I’ve had multiple attempts of delivery but the deliverer is going to the wrong address. So they listed the reason as prop…” (1★, v18.3.2, 2026-08-27, GB)
4. Answer support requests: 24 of 286 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “The preference to leave the parcel at the safe place in the app never work. The Royal Mail always take the parcel away and attempt to deliver the next day. I don’t see the point of inputting anything in the preference location at all. When contacted the customer service, they did…” (1★, v18.4.2, 2026-09-17, GB)
5. Fix in-use crashes and freezes: 23 of 286 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “Whenever I open the app and I press the three buttons on the bottom right of the screen. The app seems to freeze and will refuse to load so I have to refresh the app so I’m completely unable to access that part of the app every single time I use it it’s been like this for quite a…” (1★, v18.5.3, 2026-10-08, GB)
6. Ease paywall pressure: 9 of 286 1–3★ reviews. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
   “I was expecting a delivery earlier than expected so tried to reschedule. I installed the app and signed up 90 minutes ago and so far - 5 password resets - 2 account lockouts, heading for 3 And I am still no closer to being able to reschedule. The app signs out randomly then refus…” (1★, v18.5.3, 2026-10-07, GB)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Royal Mail Group or Apple.

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FAQ

What do Royal Mail users complain about most?

In 286 English-language 1–3★ App Store reviews from 2026-08-05 to 2026-10-22, the most-mentioned theme was bugs (55%) and the most-mentioned issue was “fix login / account access” (90 reviews).

How many Royal Mail App Store reviews are negative?

286 of 300 recent reviews (95%) gave 1–3 stars. Average rating in this sample: 1.46★.