UPS reviews: what App Store users complain about
We read the 300 most recent App Store reviews of UPS (by UPS) from 13 storefronts, dated 17 October 2026 to 22 October 2026. Average rating in this sample: 1.96★. All-time App Store rating: 4.6★ from 1.2M ratings. 238 reviews (79%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 58 | 19% |
| 4★ | 4 | 1% |
| 3★ | 12 | 4% |
| 2★ | 21 | 7% |
| 1★ | 205 | 68% |
What 1–3★ reviews mention
167 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 36 | 22% |
| Pricing / subscription | 25 | 15% |
| Feature requests | 18 | 11% |
| UX / design | 7 | 4% |
| Performance | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 19 of 167 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app doesn’t seem to remember my address in reverse to a previous address when I open it also, I’m having trouble logging in as it keeps requiring my password and enters old passwords and usernames.” (1★, v10.35.1, 2026-10-22, US) - Improve content quality: 16 of 167 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I truly think UPS is the worst delivery option. Everyone else can figure out how to deliver a package and immediately when I see something is being shipped by UPS, I know something will go wrong. And the app is useless. Ive added my gate code a million times, they can still never…” (1★, v10.35.1, 2026-10-17, US) - Answer support requests: 15 of 167 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“This is the second time in 4 months that I’ve had to contact UPS with horrible customer service both times. If I could give it ZERO stars, I would.” (1★, v10.35.1, 2026-10-19, US) - Ship the most requested feature: 7 of 167 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I’m unable to change my delivery preference. What I would like is to be able to pick up my package when I’m able to. Your delivery time does not coincide with my schedule.” (1★, v10.35.1, 2026-10-17, US) - Fix notifications: 5 of 167 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Bad on delivery package was supposed to arrive today not here still also I signed up for alerts for updates on my delivery no messages I had to go into app check myself horrible experience” (1★, v10.35.1, 2026-10-21, US) - Simplify navigation: 5 of 167 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“My son’s phone was supposed to arrive today. I have been watching the tracking of it since this morning and it said it was out for delivery. I don’t know what happened but now it’s got confusing data. Did the driver get lost? I don’t know. Because I can’t even find a phone number…” (1★, v10.35.1, 2026-10-17, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.35.1 | 300 | 1.96★ | 79% |
Versions with fewer than 5 reviews in the sample are left out.
Is UPS your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 13 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with UPS or Apple.
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FAQ
What do UPS users complain about most?
In 167 English-language 1–3★ App Store reviews from 2026-10-17 to 2026-10-22, the most-mentioned theme was bugs (22%) and the most-mentioned issue was “fix login / account access” (19 reviews).
How many UPS App Store reviews are negative?
238 of 300 recent reviews (79%) gave 1–3 stars. Average rating in this sample: 1.96★.