Canada Post reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Canada Post (by Canada Post Corporation) from 2 storefronts, dated 9 July 2026 to 22 October 2026. Average rating in this sample: 1.80★. All-time App Store rating: 4.6★ from 287k ratings. 256 reviews (85%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 41 | 14% |
| 4★ | 3 | 1% |
| 3★ | 20 | 7% |
| 2★ | 26 | 9% |
| 1★ | 210 | 70% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 43 | 2.40★ | 72% |
| September 2026 | 41 | 1.54★ | 95% |
| August 2026 | 140 | 1.50★ | 91% |
| July 2026 | 76 | 2.14★ | 76% |
What 1–3★ reviews mention
256 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 95 | 37% |
| UX / design | 15 | 6% |
| Pricing / subscription | 10 | 4% |
| Crashes / freezes | 9 | 4% |
| Ads | 9 | 4% |
| Performance | 9 | 4% |
| Feature requests | 7 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 89 of 256 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I set up a new account, received an email from Canada post to verify. Then when I tried to log in, the system would not accept my password. They then locked me out. Called the support desk, and they could not recognize my email (which they sent a verification email to) and could…” (1★, v11.8.1, 2026-08-01, CA) - Improve content quality: 20 of 256 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Champs are too small. I entered the verification code multiple times and they were all wrong. Then I wanted to create a new password everytime it said incorrect password! How a new password is incorrect! Followed all the instructions! End up not using their app!” (1★, v11.8.2, 2026-08-04, CA) - Fix notifications: 15 of 256 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I guess maybe I don’t understand the purpose of this service, but twice now while waiting for important government mail, like a new drivers license or tax documentation, I have not received notification of the delivery. Once, that important mail was even delivered to a neighbour’…” (1★, v11.8.2, 2026-09-24, CA) - Stop data / progress loss: 12 of 256 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“The tracking notifications are often ahead of the information shown in the app and on the website. I received notifications that my parcel had been processed and was out for delivery while the app and website still showed older tracking information. Reliable, synchronized trackin…” (1★, v11.8.2, 2026-09-04, CA) - Fix in-use crashes and freezes: 8 of 256 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“One star is too generous for this glitchy, useless app that never tracks my packages accurately. Notifications are either delayed by days or don't show up at all, leaving me completely in the dark. The interface is clunky, slow, and feels like it was designed a decade ago. It cra…” (1★, v11.8.2, 2026-08-08, CA) - Ease paywall pressure: 8 of 256 1–3★ reviews. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“Set up an account as instructed. Chose a valid user name and password. Asked to verify account via an e-mailed link, which I did. Then all I had to do was log in. “User name or password does not match our records”. Three attempts (correct info entered each time) and now locked ou…” (1★, v11.8.2, 2026-08-18, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 11.8.4 | 9 | 3.11★ | 56% |
| 11.8.3 | 14 | 3.00★ | 57% |
| 11.8.2 | 182 | 1.54★ | 91% |
| 11.8.1 | 87 | 2.00★ | 80% |
| 11.8.0 | 8 | 1.75★ | 88% |
Versions with fewer than 5 reviews in the sample are left out.
Is Canada Post your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Canada Post Corporation or Apple.
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FAQ
What do Canada Post users complain about most?
In 256 English-language 1–3★ App Store reviews from 2026-07-09 to 2026-10-22, the most-mentioned theme was bugs (37%) and the most-mentioned issue was “fix login / account access” (89 reviews).
How many Canada Post App Store reviews are negative?
256 of 300 recent reviews (85%) gave 1–3 stars. Average rating in this sample: 1.80★.