Evri reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Evri (by EVRI LIMITED) from 1 storefronts, dated 29 August 2026 to 22 October 2026. Average rating in this sample: 1.52★. All-time App Store rating: 4.5★ from 429k ratings. 270 reviews (90%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 24 | 8% |
| 4★ | 6 | 2% |
| 3★ | 14 | 5% |
| 2★ | 15 | 5% |
| 1★ | 241 | 80% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 111 | 1.64★ | 86% |
| September 2026 | 174 | 1.44★ | 93% |
| August 2026 | 15 | 1.60★ | 87% |
What 1–3★ reviews mention
270 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 44 | 16% |
| Feature requests | 24 | 9% |
| Pricing / subscription | 20 | 7% |
| Crashes / freezes | 5 | 2% |
| UX / design | 5 | 2% |
| Performance | 5 | 2% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 65 of 270 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“has been 4–5 days and I still haven’t received any proper update about my parcel. Every day I check, but the parcel status just keeps going around with no progress. I’ve contacted customer support multiple times, but they keep repeating the same response and promise a reply withi…” (3★, v2.73.1, 2026-09-12, GB) - Improve content quality: 21 of 270 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Says it’s delivered?? Usually to the wrong address some couriers don’t walk up the path to the door parcel is left by gate on main road. Some get it right a lot don’t as for the app says it’s on its way with expected delivery time so you wait in and the window goes by then you ge…” (1★, v2.75.1, 2026-10-17, GB) - Fix notifications: 10 of 270 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I keep getting pings on my phone between 1am and 3am. Although I have removed push notifications now, why on earth would I want this reminder and also I get 3 pings to say it was delivered. My delivery driver is fab but the app…. Not so much. I may have to delete it and go back t…” (2★, v2.72.1, 2026-09-06, GB) - Ship the most requested feature: 8 of 270 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Hi Evri team, I have a suggestion for the Evri app. Area: Account, Preferences or settings Suggestion type: Add something new How useful this would be: I really want this Add more details: Could you please add a custom choice to the delivery options list for when homeowner is…” (1★, v2.72.1, 2026-08-31, GB) - Fix login / account access: 6 of 270 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Absolutely disgraceful service from Evri. My £120 parcel was left unattended on my doorstep facing a main road, with no knock or doorbell ring. When I got home, it was gone. I immediately contacted Evri, but after three messages, they have started ignoring me. I’m now £120 down…” (1★, v2.74.1, 2026-10-10, GB) - Make trials and renewals transparent: 6 of 270 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I just want to make sure my parcels get delivered this time I am so angry Shein chose Evri to deliver my parcels I blacklisted you on there company as you lost 4 of my deliveries last time, usually I cancel orders if I see it’s Evri delivering but I didn’t make it in time. I have…” (1★, v2.75.1, 2026-10-19, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.75.1 | 34 | 1.53★ | 91% |
| 2.74.1 | 89 | 1.62★ | 87% |
| 2.73.1 | 85 | 1.38★ | 95% |
| 2.72.1 | 86 | 1.51★ | 90% |
Versions with fewer than 5 reviews in the sample are left out.
Is Evri your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with EVRI LIMITED or Apple.
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FAQ
What do Evri users complain about most?
In 270 English-language 1–3★ App Store reviews from 2026-08-29 to 2026-10-22, the most-mentioned theme was bugs (16%) and the most-mentioned issue was “answer support requests” (65 reviews).
How many Evri App Store reviews are negative?
270 of 300 recent reviews (90%) gave 1–3 stars. Average rating in this sample: 1.52★.