Australia Post reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Australia Post (by Australia Post) from 1 storefronts, dated 9 June 2026 to 22 October 2026. Average rating in this sample: 3.08★. All-time App Store rating: 4.8★ from 486k ratings. 154 reviews (51%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 136 | 45% |
| 4★ | 10 | 3% |
| 3★ | 18 | 6% |
| 2★ | 15 | 5% |
| 1★ | 121 | 40% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 47 | 3.23★ | 51% |
| September 2026 | 56 | 2.93★ | 57% |
| August 2026 | 104 | 2.89★ | 55% |
| July 2026 | 59 | 3.27★ | 44% |
| June 2026 | 34 | 3.38★ | 44% |
What 1–3★ reviews mention
154 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 31 | 20% |
| Pricing / subscription | 13 | 8% |
| Crashes / freezes | 9 | 6% |
| Performance | 9 | 6% |
| UX / design | 8 | 5% |
| Ads | 6 | 4% |
| Feature requests | 5 | 3% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 15 of 154 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“0 customer service and impossible to talk to stupid bots on chat and over the phone. Aus post lost a parcel of mine and then pointed the finger at the seller that I purchased the item from?? They hold zero accountability on there mistakes and just pass blame off to other people…” (1★, v7.11.4, 2026-09-28, AU) - Fix login / account access: 11 of 154 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app froze and kicked me out. Wouldn’t accept my username and password. Reset password is not sending emails Can’t login and redirect parcels Online help is incompetent as all they say is I need to log in to redirect Even after I’ve told them I can’t log in” (1★, v7.11.5, 2026-10-02, AU) - Improve content quality: 10 of 154 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Nothing wrong with the app, its the services.. They’re Expensive, incompetent, slow and their logistics make absolutely zero sense. Yesterday my parcel 3km away estimated delivery was today, and today my parcel went 25km away estimated delivery goes tomorrow or ahead been like th…” (1★, v7.11.4, 2026-09-21, AU) - Fix in-use crashes and freezes: 9 of 154 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app is really buggy. Huge delay, then freezes, it comes back for a second then freezes again. I’ve deleted it and reinstalled multiple times. I’m giving up! Hopeless app and they never seem to fix it.” (1★, v7.11.4, 2026-09-07, AU) - Speed up loading: 8 of 154 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Just because I change my address it delay my package for 4 days, so I have to wait 12 days in total just to receive a small package while they promised that it will only take 6-8 days. The package just stuck in one processing facility from early morning till noon when it’s actual…” (1★, v7.11.4, 2026-09-25, AU) - Stop data / progress loss: 7 of 154 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Was great and very handy until I tried signing in one day and I had to reset my password which never came to my inbox to re-set it.” (1★, v7.11, 2026-07-07, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.12 | 5 | 2.60★ | 80% |
| 7.11.7 | 14 | 3.29★ | 50% |
| 7.11.6 | 6 | 4.33★ | 17% |
| 7.11.5 | 23 | 2.96★ | 57% |
| 7.11.4 | 62 | 2.94★ | 56% |
| 7.11.3 | 47 | 1.94★ | 79% |
Versions with fewer than 5 reviews in the sample are left out.
Is Australia Post your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Australia Post or Apple.
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FAQ
What do Australia Post users complain about most?
In 154 English-language 1–3★ App Store reviews from 2026-06-09 to 2026-10-22, the most-mentioned theme was bugs (20%) and the most-mentioned issue was “answer support requests” (15 reviews).
How many Australia Post App Store reviews are negative?
154 of 300 recent reviews (51%) gave 1–3 stars. Average rating in this sample: 3.08★.