USPS Mobile reviews: what App Store users complain about
We read the 300 most recent App Store reviews of USPS Mobile® (by United States Postal Service) from 2 storefronts, dated 1 September 2026 to 22 October 2026. Average rating in this sample: 3.44★. All-time App Store rating: 4.8★ from 1.8M ratings. 125 reviews (42%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 160 | 53% |
| 4★ | 15 | 5% |
| 3★ | 13 | 4% |
| 2★ | 22 | 7% |
| 1★ | 90 | 30% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 122 | 3.43★ | 43% |
| September 2026 | 178 | 3.46★ | 40% |
What 1–3★ reviews mention
125 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 32 | 26% |
| Feature requests | 13 | 10% |
| Pricing / subscription | 11 | 9% |
| UX / design | 7 | 6% |
| Performance | 5 | 4% |
| Ads | 3 | 2% |
| Crashes / freezes | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 20 of 125 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I would give 5 stars if I didn’t have to get thru multiple screens and sign in each and every time. Why can’t it save login info?” (3★, v5.36.42, 2026-09-03, US) - Improve content quality: 9 of 125 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I wish I could turn this off because most of the alerts it sends are just ads from the postal service and the tracking just says in transit most of the times with arrival dates ending up wrong. A lot of times packages alert me that they have been delivered to my P.O. Box on Frid…” (1★, v5.36.42, 2026-10-09, US) - Fix notifications: 6 of 125 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I haven’t been getting my notifications about what is in my mail anymore” (1★, v5.36.42, 2026-10-06, US) - Stop data / progress loss: 5 of 125 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I have used USPS my whole life, and this app for many years, & tediously entering a code every SINGLE time I log in and being asked if I want to “enroll in MFA” EVERY SINGLE TIME which I don’t want. I hate this app! It’s essentially just the website but in an even worse format-I…” (1★, v5.36.42, 2026-10-22, US) - Speed up loading: 4 of 125 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The app is fairly easy to use, the tracking option in the app is another story. It will show your package is out for delivery but then you go on the USPS website and you will find your package is bouncing around the USA at different distribution centers. It’s frustrating, just th…” (2★, v5.36.42, 2026-09-27, US) - Answer support requests: 4 of 125 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The time they post of “arrived/ departed USPS facility” is BS! Times change to make them look better. Example: it had said it had departed USPS at 10pm last night. I checked this morning and now it says departed USPS at 9am today. So what departed at 10pm last night? Now my packa…” (1★, v5.36.42, 2026-09-01, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.36.42 | 300 | 3.44★ | 42% |
Versions with fewer than 5 reviews in the sample are left out.
Is USPS Mobile your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 2 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with United States Postal Service or Apple.
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FAQ
What do USPS Mobile users complain about most?
In 125 English-language 1–3★ App Store reviews from 2026-09-01 to 2026-10-22, the most-mentioned theme was bugs (26%) and the most-mentioned issue was “fix login / account access” (20 reviews).
How many USPS Mobile App Store reviews are negative?
125 of 300 recent reviews (42%) gave 1–3 stars. Average rating in this sample: 3.44★.