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Bitwarden app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Bitwarden Password Manager (Password managers, by Bitwarden Inc) from 3 storefronts, dated 2024-09-05 to 2026-10-22. Average rating in this sample: 3.34★. Its all-time US App Store rating is 4.8★ from 35K ratings. 139 reviews contained a complaint; the biggest theme was bugs (93%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 129 | 93% | 2.4 |
| Feature requests | 29 | 21% | 2.1 |
| Crashes / freezes | 27 | 19% | 2.8 |
| UX / design | 20 | 14% | 2.1 |
| Performance | 12 | 9% | 2.3 |
| Pricing / subscription | 6 | 4% | 2.5 |
| Ads | 1 | 1% | 1.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 88 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m pretty sure it’s Bitwarden app that tries to speed up my login with my information from the app but it never works. I always have to find another way to type password or work around this. If someone could explain that it’s user error I’d be thrilled to ke…” (1★, v2026.10.0, US) - Fix features broken by the latest update: 28 complaining reviews, avg severity 2.5/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Self hosted option has been broken, let us roll back our app versions or fix!” (1★, v2024.9.2, CA) - Stop data / progress loss: 30 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Always saying “an error has occurred.” when I try to save or sync the data. Really annoying!” (1★, v2025.2.0, CA) - Soften the redesign backlash: 18 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new native app now makes it difficult to copy from secure notes and everything is very spread out on the screen, complete waste of screen space” (3★, v2024.9.2, GB) - Fix crash on launch: 10 complaining reviews, avg severity 2.9/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“Prompted to enter an organisation identifier every time I open the app. When dismissing this I can’t access the app at all.” (1★, v2024.9.1, GB) - Fix in-use crashes and freezes: 9 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Bitwarden has a very good reputation, but it's a badly developed software on IOS. It crashes often while scrolling a list. It's an old and recurring problem. I can't trust this application on IOS. That's too bad.” (1★, v2025.12.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2026.10.0 | 22 | 3.8 | 27% |
| 2026.9.1 | 19 | 3.6 | 42% |
| 2026.9.0 | 18 | 4.0 | 22% |
| 2026.8.1 | 9 | 3.7 | 33% |
| 2026.8.0 | 11 | 3.0 | 55% |
| 2026.7.1 | 10 | 4.5 | 20% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Bitwarden?
In 300 recent App Store reviews (2024-09-05 to 2026-10-22), the most common complaint theme was bugs (93% of complaining reviews), and the top specific issue was “fix login / account access” (88 reviews).
How many Bitwarden reviews are negative?
139 of 300 recent reviews (46%) contained a complaint. Average rating in this sample: 3.34★. Its all-time US App Store rating is 4.8★ from 35K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Bitwarden Inc.
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