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Calm App Store reviews: what users complain about

We ran AppGripe on 500 of the most recent public App Store reviews of Calm (Meditation, by Calm.com) from 4 storefronts, dated 2025-12-07 to 2026-10-19. Average rating in this sample: 3.55★. 186 reviews contained a complaint.

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Complaint categories

A review can count in several categories. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

1. Answer support requests: 51 complaining reviews, avg severity 2.6/3.
   “I was a long-time paying subscriber, and I finally cancelled. The app stopped working properly for me, leaving me unable to reliably use a service I was paying a premium subscription price for. I contacted support for help. They responded more than a month l…” (1★, v7.2, US)
2. Justify or adjust the price: 48 complaining reviews, avg severity 2.3/3.
   “I’ve been paying annual subscriptions for about 5 years. At first I was learning and was overwhelmed by everything on the app. After a couple of years I realized I was only using one aspect of it and it wasn’t worth the money. Then they added this program wher…” (2★, v7.2, US)
3. Fix login / account access: 35 complaining reviews, avg severity 2.8/3.
   “On September 2 of this year my account account was locked out. After trying multiple methods for resetting my account I gave up and send a message to service that included a receipt for my subscription on September 5. Today, three weeks later, September 24 I r…” (1★, v7.1, US)
4. Soften the redesign backlash: 38 complaining reviews, avg severity 2.2/3.
   “I’ve adored this for years but your recent update has felt like going back in time to the old layout. I bloody hate it. I can’t find anything I need anymore. Things are too hidden in too many layers. Please get a UX and UI designer and information architect to…” (2★, v7.0.7, GB)
5. Ease paywall pressure: 32 complaining reviews, avg severity 2.4/3.
   “This app frustrated me right off the bat! “Paid For a Calm Subscription But Premium Content is Still Locked” this is robbery & it’s a rip off! I’m not paying more than I have to! This caused overstimulation to the point where I felt angry! Don’t fall this garb…” (1★, v6.86, CA)

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 19 October 2026. We have no relationship with Calm.com.