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Wallapop app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Wallapop - Vende y compra (Shopping, by WALLAPOP SL) from 5 storefronts, dated 2026-09-22 to 2026-10-22. Average rating in this sample: 3.45★. Its all-time Spanish App Store rating is 4.8★ from 1.6M ratings. 104 reviews contained a complaint; the biggest theme was bugs (55%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 57 | 55% | 2.5 |
| Pricing / subscription | 40 | 38% | 2.2 |
| Feature requests | 24 | 23% | 2.0 |
| Performance | 16 | 15% | 2.3 |
| UX / design | 14 | 13% | 1.9 |
| Crashes / freezes | 12 | 12% | 2.8 |
| Ads | 3 | 3% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 40 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“On the product page, clicking the chat button triggers the message "Operation failed, please try again." Payment attempts keep failing, showing an "insufficient funds" error (even though I have enough money on my card). Apple Pay and other payment methods aren…” (1★, v1.333.0, IT) - Fix login / account access: 26 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Pessima applicazione sulla quale vendere usato, ho venduto due orologi ad un ragazzo qualche settimana fa, il giorno dopo l’invio del pacco il mio account é stato sospeso, nonostante ho continuato a contattare le email di supporto in quanto, a differenza di Vi…” (1★, v1.334.0, IT) - Make trials and renewals transparent: 5 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“El tema de la retención del dinero es horrible. No sé la de compras que habré intentado hacer y por culpa de la falta de seriedad de los vendedores y el no tener la opción yo de poder cancelar una compra te deja vendido, teniendo que esperar a que se cumpla el…” (2★, v1.331.0, ES) - Justify or adjust the price: 6 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Te cobran más de 100€ mensuales si quieres tener entre 400-800 anuncios. Inflan mucho los costes de los envíos y los seguros para llevarse comisión en cada transacción.” (1★, v1.330.0, ES)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 1.335.1 | 11 | 2.9 | 36% |
| 1.335.0 | 13 | 3.5 | 38% |
| 1.334.0 | 43 | 3.4 | 40% |
| 1.333.0 | 59 | 3.1 | 49% |
| 1.332.0 | 76 | 3.7 | 29% |
| 1.331.0 | 78 | 3.4 | 31% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Wallapop?
In 300 recent App Store reviews (2026-09-22 to 2026-10-22), the most common complaint theme was bugs (55% of complaining reviews), and the top specific issue was “answer support requests” (40 reviews).
How many Wallapop reviews are negative?
104 of 300 recent reviews (35%) contained a complaint. Average rating in this sample: 3.45★. Its all-time Spanish App Store rating is 4.8★ from 1.6M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with WALLAPOP SL.
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