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Trainline app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Trainline: Book Europe Trains (Travel, by thetrainline) from 2 storefronts, dated 2023-02-20 to 2026-10-22. Average rating in this sample: 2.25★. Its all-time US App Store rating is 4.9★ from 10K ratings. 204 reviews contained a complaint; the biggest theme was bugs (63%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 129 | 63% | 2.3 |
| Pricing / subscription | 106 | 52% | 2.2 |
| Feature requests | 72 | 35% | 2.2 |
| UX / design | 64 | 31% | 2.2 |
| Performance | 16 | 8% | 2.4 |
| Crashes / freezes | 5 | 2% | 2.8 |
| Ads | 4 | 2% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 59 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“If you have any issues with delays or cancellations - good luck. Customer support is useless and they will simply say they are a third party provider and can’t help you.” (1★, v283.1, US) - Improve content quality: 42 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“The platforms for Italy are inaccurate. I missed my train and the app has no way to request a refund.” (1★, v327, US) - Simplify navigation: 33 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The recent changes to the UX make the app ever harder to use. From choosing destinations to ticket types - it’s harder and harder to find what you need quickly.” (1★, v373, US) - Justify or adjust the price: 31 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“This app is anti consumer. Well designed, but anti consumer. £20 admin fee for ticket changes, it’s a system not a person changing these tickets it shouldn’t cost anything. This is a cheap way to make money out of users. If you make a mistake changing a tick…” (2★, v432.0.0, GB) - Soften the redesign backlash: 24 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“It’s now far less quick and easy to buy a ticket, often commuters are in a rush and now it’s far less to easy to actually purchase a ticket… will be looking into alternative apps” (1★, v430.0.1, GB) - Make trials and renewals transparent: 21 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“After buying a ticket through Trainline, I was presented with an offer connected to My Time Rewards. I did not realise that accepting the offer would lead to an ongoing paid membership. I later noticed an £18 charge from My Time Rewards on my card. I contacte…” (1★, v434.0.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 438.0.0 | 8 | 3.2 | 50% |
| 437.0.0 | 5 | 2.4 | 60% |
| 436.0.0 | 27 | 2.4 | 59% |
| 435.0.0 | 14 | 2.0 | 64% |
| 434.0.0 | 25 | 3.2 | 52% |
| 433.0.0 | 13 | 2.2 | 69% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Trainline?
In 300 recent App Store reviews (2023-02-20 to 2026-10-22), the most common complaint theme was bugs (63% of complaining reviews), and the top specific issue was “answer support requests” (59 reviews).
How many Trainline reviews are negative?
204 of 300 recent reviews (68%) contained a complaint. Average rating in this sample: 2.25★. Its all-time US App Store rating is 4.9★ from 10K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with thetrainline.
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